COM/470
January 28, 2013
Ken West
Conflict Diagnosis in the Newspaper
“In conflict resolution, the first objective is to determine the root cause of the conflict through a conflict diagnosis.” (Hawk, 2013, p.1). Conflict diagnosis is a process used for understanding disputes, interpersonal conflicts, and the like. This is achieved by following the basic steps of conflict diagnosis: mapping out the conflict, identifying the source of the conflict, identifying each participants position and basic need, characterizing the conflict, analyzing the level of trust, identifying the barriers to achieve agreement, assessing negotiation styles of the parties, determining the position of power of …show more content…
Billow’s Custom Embroidery & First Responders Uniforms provides embroidery, silk screening and uniforms for local first responder agencies (such as law enforcement) as well as local businesses, and individuals. Mr. Billow recently discovered that he was losing business to an unexpected competitor – the State of Nevada’s prison system. Mr. Billow contends that he is faced with unfair competition in this field by the State’s prison system providing the same service as his. His contention is the State prison system is producing a similar service, but at an extremely unfair advantage. Mr. Billow’s states in his letter to Governor Sandoval, “…they do not pay for any utilities, overhead, equipment, and barely pay their employees (the prisoners)” (Robison, 2013, p.1). Mr. Billow goes on to address the fact that the prison system does not have to pay business insurance, health insurance, and workman’s compensation, and also the fact that the State does not have to incur the fee of obtaining a business license. Mr. Billow also posed the question of whether or not the State system pays or collects State sales tax – the same sales tax that he is obligated to pay that funds the very operation that is threatening his businesses