Customer Service, Mystery Shopping
Customer Service
For the Mystery Shopping assignment, I have decided to observe the customer service provided by Sport Chek located at Erin Mills Town Center, Mississauga. I’ve entered the store as a customer looking to buy boxing wraps for his next boxing training, at the time of my entry there was a medium number of customers, and the customer movement at the store can be described as normal. Also there was a good number of sales associates helping out customers and walking through the store. After few seconds of my entry I was welcomed by a sales member that goes by the name of Matt and asked me how he can be such of help. Throughout the conversation with him I was easily able to tell that he had a well-known knowledge about the goods that Sport Chek offered and walked me to the boxing section with a smile and motivation to sell. Afterwards, Matt showed me the products available at the store even though they were limited; Matt pointed out the best products and elaborated why regarding their quality and price. Even though I didn’t see the product that I was looking for, Matt went to the floor manager and asked if I can find it on their online store, which was offered through their website and can be delivered to the required store or even to your own home which I thought it was remarkable. He asked if there is any help further, I thanked him and took a quick tour around the store to see how other customers are being treated. I was extremely satisfied when I saw that most customers where being assisted, moreover some staff members were able to assist two customers at the same time after excusing from them to help the other customer. I barely saw any alone individuals walking in the store, and the ones who were alone, are the ones who asked to be left alone because they were simply just taking a look. Upon my exit I asked checkout clerk about Sport Chek’s return policy which she explained that the purchased goods can be returned to any Sport
For the Mystery Shopping assignment, I have decided to observe the customer service provided by Sport Chek located at Erin Mills Town Center, Mississauga. I’ve entered the store as a customer looking to buy boxing wraps for his next boxing training, at the time of my entry there was a medium number of customers, and the customer movement at the store can be described as normal. Also there was a good number of sales associates helping out customers and walking through the store. After few seconds of my entry I was welcomed by a sales member that goes by the name of Matt and asked me how he can be such of help. Throughout the conversation with him I was easily able to tell that he had a well-known knowledge about the goods that Sport Chek offered and walked me to the boxing section with a smile and motivation to sell. Afterwards, Matt showed me the products available at the store even though they were limited; Matt pointed out the best products and elaborated why regarding their quality and price. Even though I didn’t see the product that I was looking for, Matt went to the floor manager and asked if I can find it on their online store, which was offered through their website and can be delivered to the required store or even to your own home which I thought it was remarkable. He asked if there is any help further, I thanked him and took a quick tour around the store to see how other customers are being treated. I was extremely satisfied when I saw that most customers where being assisted, moreover some staff members were able to assist two customers at the same time after excusing from them to help the other customer. I barely saw any alone individuals walking in the store, and the ones who were alone, are the ones who asked to be left alone because they were simply just taking a look. Upon my exit I asked checkout clerk about Sport Chek’s return policy which she explained that the purchased goods can be returned to any Sport