decision making process with example

The Characteristics of Passive, Aggressive and Assertive Communication Even if we want to act assertively, we may not be able to if we do not recognise the difference in styles of communication. For instance, aggressive behaviour is sometimes misidentified as being assertive. It is important for us to be able to correctly identify our own and others’ styles of communication. There should be a consistent message sent in your verbal and non‐verbal communication; for example even if your words are assertive (“I do not like it when you do that”), your body language and other non‐verbal cues may be passive or aggressive (head down, soft voice; or loud angry voice, clenched fists). If you are sending mixed signals in this way it may undermine the effectiveness of your assertive message. Being aware of the characteristics of the different styles will also help you better choose how to respond to another persons’ communication with you. It is important to realise the different styles of communication have their benefits as well as costs. Even being assertive comes with a cost – for instance, people may have become accustomed to you acting in a passive way, and so are not willing or happy to deal with you being assertive and may resist your efforts to change your style of communication. You can use the following descriptors to help recognise your current styles of communication, and to find some suggestions for new ways to try. Characteristics of Passive Communication Definition:
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Not expressing honest feelings, thoughts and beliefs. Therefore, allowing others to violate your rights.
Can also mean expressing thoughts and feelings in an apologetic, self‐effacing way – so that others easily disregard them.
Violating your own rights.
Also sometimes showing a subtle lack of respect for the other person’s ability to take disappointments, shoulder some responsibility, or handle their own problems.