Describe the communication skills you noticed in action in your one-to-one interaction
In my first role play I with my partner acted out a scene that I was a middle aged male support worker and my partner was a retired disabled patient in a care home who had just received some bad news that he has heart disease.
As myself and the patient have been in contact many times before it was appropriate to speak and use informal body language, by this I had a good but relaxed posture when I came in and sat down (legs crossed). I made sure to sit at an angle as this would be an informal visit to make the service user feel relaxed and comfortable so that he could share sensitive information with ease. So when he told me he had some bad news my eye contact with him became stronger and my facial expressions changed to show I was listening carefully, when he then told me that he had heart disease my expression on my face changed to show I cared and could empathise, also my tone of voice got softer and my voice was slightly quieter. During the scene I tried to use touch and contact but it did not work so well as I and the service user were not sitting close enough to eachother.
In my first role play I with my partner acted out a scene that I was a middle aged male support worker and my partner was a retired disabled patient in a care home who had just received some bad news that he has heart disease.
As myself and the patient have been in contact many times before it was appropriate to speak and use informal body language, by this I had a good but relaxed posture when I came in and sat down (legs crossed). I made sure to sit at an angle as this would be an informal visit to make the service user feel relaxed and comfortable so that he could share sensitive information with ease. So when he told me he had some bad news my eye contact with him became stronger and my facial expressions changed to show I was listening carefully, when he then told me that he had heart disease my expression on my face changed to show I cared and could empathise, also my tone of
As myself and the patient have been in contact many times before it was appropriate to speak and use informal body language, by this I had a good but relaxed posture when I came in and sat down (legs crossed). I made sure to sit at an angle as this would be an informal visit to make the service user feel relaxed and comfortable so that he could share sensitive information with ease. So when he told me he had some bad news my eye contact with him became stronger and my facial expressions changed to show I was listening carefully, when he then told me that he had heart disease my expression on my face changed to show I cared and could empathise, also my tone of voice got softer and my voice was slightly quieter. During the scene I tried to use touch and contact but it did not work so well as I and the service user were not sitting close enough to eachother.
In my first role play I with my partner acted out a scene that I was a middle aged male support worker and my partner was a retired disabled patient in a care home who had just received some bad news that he has heart disease.
As myself and the patient have been in contact many times before it was appropriate to speak and use informal body language, by this I had a good but relaxed posture when I came in and sat down (legs crossed). I made sure to sit at an angle as this would be an informal visit to make the service user feel relaxed and comfortable so that he could share sensitive information with ease. So when he told me he had some bad news my eye contact with him became stronger and my facial expressions changed to show I was listening carefully, when he then told me that he had heart disease my expression on my face changed to show I cared and could empathise, also my tone of