Developing Balanced Scorecard
Developing a Balanced
Scorecard
Patricia Rodd
Grand Canyon University:HCA-470
Professor Sherry Delio
November 9, 2014
Introduction
• As a manager of a 15 physician Family Practice clinic.
Using a balance scorecard would be beneficial to the organization. The balance scorecard will focus on the performance metrics that impact the patient’s experience as well as monitor the effectiveness of the internal processes(Dugger, C.). The balanced scorecard is viewed by an organization from different perspectives that will help to develop metrics, collect data and analyze it. These perspectives are financial, patient/customer, organizational/learning and internal business.
A Balance Scorecard
A strategic planning and management system that is used in …show more content…
This is used for translating strategy into specific objectives, measures, and targets and for monitoring how the strategy is implemented in the future
( Kaplan, R.S. & Norton, D.P.).
Customer/Patient Perspective
There should always be customer focus and patient satisfaction in every business. To achieve our vision and how we should appear to our customers.
Market Share
Improve customer retention
Loyalty
Availability
Satisfaction
Internal Business Perspective
This perspective will allow managers to know how their organization is running, and whether its products and services comply to customer requirements. The task here is to develop measures and objectives to track progress.
Efficiencies in workflow
Cycle time improvement
Quality
Cost
Productivity
Organizational Growth/Learning
Perspective
This perspective should include employee training for selfimprovement and safety at all times. To achieve our vision and have the ability to change and improve.
• Improve knowledge and skills
• Improve tools and technology
• Advanced training
• Hiring and Retention
• Healthy work environment
Financial
Scorecard
Patricia Rodd
Grand Canyon University:HCA-470
Professor Sherry Delio
November 9, 2014
Introduction
• As a manager of a 15 physician Family Practice clinic.
Using a balance scorecard would be beneficial to the organization. The balance scorecard will focus on the performance metrics that impact the patient’s experience as well as monitor the effectiveness of the internal processes(Dugger, C.). The balanced scorecard is viewed by an organization from different perspectives that will help to develop metrics, collect data and analyze it. These perspectives are financial, patient/customer, organizational/learning and internal business.
A Balance Scorecard
A strategic planning and management system that is used in …show more content…
This is used for translating strategy into specific objectives, measures, and targets and for monitoring how the strategy is implemented in the future
( Kaplan, R.S. & Norton, D.P.).
Customer/Patient Perspective
There should always be customer focus and patient satisfaction in every business. To achieve our vision and how we should appear to our customers.
Market Share
Improve customer retention
Loyalty
Availability
Satisfaction
Internal Business Perspective
This perspective will allow managers to know how their organization is running, and whether its products and services comply to customer requirements. The task here is to develop measures and objectives to track progress.
Efficiencies in workflow
Cycle time improvement
Quality
Cost
Productivity
Organizational Growth/Learning
Perspective
This perspective should include employee training for selfimprovement and safety at all times. To achieve our vision and have the ability to change and improve.
• Improve knowledge and skills
• Improve tools and technology
• Advanced training
• Hiring and Retention
• Healthy work environment
Financial