Preview

“Do Managers Need Emotional Intelligence to Manage Successfully in the Workplace? Why or Why Not? “

Good Essays
Open Document
Open Document
1195 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
“Do Managers Need Emotional Intelligence to Manage Successfully in the Workplace? Why or Why Not? “
“Do managers need emotional intelligence to manage successfully in the workplace? Why or why not? “

The ability to notice and manage emotional cues and information by managers have effectively defined and shaped workplace into a successful organisation since the inception in the focus on emotional management. Because the context of the workplace is influenced upon emotional feelings, it is fundamental for mangers to control employee’s behaviour by understanding that they too have an emotional component. Emotional intelligence is therefore a central notion within the perception of managers because it allows managers to focus on the four major aspects of management functions that emotional intelligence can assist with (George, 2000). This involves the development of a collective sense of goals and objectives, instilling an appreciation of the importance of work activities and behaviours, generating and maintaining moral in an organisation and encouraging flexibility in decision making by managers (George, 2000). As such, the development of emotional intelligence within the mindset of managers can produce effectual leadership style that serve as a construct for an emotionally healthy organisation.

It is recognisable that the utilisation of emotional intelligence can assist the functions of managers in their improvement of employee’s emotion in the workplace. As described in Zeidner, Matthews and Roberts (2004), Salovey & Mayer (1997: 5) defines emotional intelligence as the ability to understand emotions so as to promote emotional and intellectual growth. Emotional intelligence can therefore assist with one of the key functions managers are responsible for, which is the “development of a collective sense of goals”, referring to the visions managers have set (George, 2000). Managers who are adept in emotional intelligence can effectively appraise employees’ emotion to which it influences employees to become supportive of leader’s goals and objectives. These

You May Also Find These Documents Helpful

  • Better Essays

    the concept of emotional intelligence in the 1990s, scales fell from their eyes. The basic message, that effectiveness in organizations is at least as much about EQ as IQ, resonated deeply; it was something that people knew in their guts but that had never before been so well articulated. Most important, the idea held the potential for positive change. Instead of being stuck with the hand they 'd been dealt, people could take steps to enhance their emotional intelligence and make themselves more effective in their work and personal lives. Indeed, the concept of emotional intelligence had real impact. The only problem is that so far emotional intelligence has been viewed only as an individual competency, when the reality is that most work in organizations is done by teams. And if managers have one pressing need today, it 's to find ways to make teams work better.…

    • 6894 Words
    • 28 Pages
    Better Essays
  • Powerful Essays

    Mgmt1001 Assignment 1

    • 2044 Words
    • 9 Pages

    Khalili, A. 2012. The Role of Emotional Intelligence in the Workplace: A literature Review. International…

    • 2044 Words
    • 9 Pages
    Powerful Essays
  • Satisfactory Essays

    Mgt 311

    • 411 Words
    • 2 Pages

    Upon reviewing the assessments taken by the employees it is the management’s conclusion that job satisfaction, fairness, supervisor competence, and company policy are important factors for each employee. The scores for the emotional intelligence, and the decision maker assessments were complementary of each other. The emotional intelligence assessment shows that these employees will be level headed, and cope with job pressure and demands. The emotional intelligence also complements the decision making process that these employees follow and any decisions made will be fully thought out and not done on a whim. Prior to making any type of decision the mitigating factors will be taken into consideration and the reasonable solution will be implemented. There is a sense of employee unity and if it benefits all, then the employees will feel that they have made a sound decision for the good of all.…

    • 411 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    intelligence in the occupational environment. Following a brief overview of the conceptualization and measurement of EI, consideration is given to an emerging literature that promotes the assessment, training, and the individual’s utilization of emotional intelligence in the workplace.Through out, an attempt is made to bring to the reader’s attention the scant, and sometimes highly controversial, empirical evidence used to support the importance of EI in the workplace. This approach naturally indicates avenues that future research might profitably explore. The paper concludes by presenting…

    • 116 Words
    • 1 Page
    Satisfactory Essays
  • Good Essays

    "Emotional intelligence matters twice as much as technical and analytic skill combined for star performances," Goleman, a New York Times behavioral science columnist, writes (Simmons). "And the higher people move up in the company, the more crucial emotional intelligence becomes,” (Simmons). Employers say emotionally intelligent managers’ rate higher in job satisfaction and lower in levels of turnover, which benefit the employee, but also the company at large which lead to greater rewards…

    • 1012 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    8889989

    • 1520 Words
    • 7 Pages

    After the emotional intelligence test that was provided on www.ihhp.com/testsites.htm, I had the chance to learn more about myself and how I respond to those around me. As I was taking this test I realized that much of my emotional intelligence is not only concerned with my own feelings and actions but how others affect me in my past, present, and future. The questions that asked about my emotional intelligence in regards to my manager made me stop and realize how I allow others to effect me. My emotional intelligence score was a seventy-five. I was very pleased overall. My results…

    • 1520 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    To conclude, emotional intelligence is one the single best predictors of performance in the workplace and the strongest driver of leadership and personal excellence. Building, managing and cultivating relationships are important to the success in any organization, and the quality of the relationships determines the effectiveness of the organizational culture. Understanding EQ and the role it plays in management and in the organization will vastly improve the internal relations and strengthen the personal fulfillment and professional accomplishments of…

    • 940 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    Emotional Intelligence

    • 2327 Words
    • 6 Pages

    Emotional intelligence is defined in our book as "the composite set of capabilities that enable a person to manage himself or herself and others" (Goleman, 1995, 1998)…

    • 2327 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Emotional Intelligence (EI) is the ability to recognize one’s own emotions and those of others and to analyze these emotions to guide one’s personal thinking and actions. Previous research indicates that people are more effective at their jobs when they have a good understanding of emotions. EI is divided into five categories; self-awareness, self-management, self-motivation, empathy, and social skills. Understanding one’s own EI provides insight into one’s management abilities including: leadership, individual performance, group performance, interpersonal/social exchange, managing change, and conducting performance evaluations (“Emotions and emotional intelligence“, 1996). This papers focus is the cumulative analysis of my own EI (also known as social intelligence) and the interactions that may occur in my University of Phoenix team.…

    • 1159 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Ashkanasy, N., & Daus, C. (2005). Rumors of the death of emotional intelligence in organizational behavior are greatly…

    • 10295 Words
    • 42 Pages
    Good Essays
  • Powerful Essays

    Organisational Behaviour

    • 2005 Words
    • 9 Pages

    Cognitive Intelligence (CI) and Emotional Intelligence (EI) are considered to be important individual differences in the field of organisational behaviour and there is a lot of research to support this statement. This essay will critically evaluate both concepts and discuss how cognitive ability and EI are applied in modern organisations. It is clear that CI and EI both have very different roles in the modern organisation and they assist in the prediction of success in both personal and professional sectors of ones life. It is important to understand the main difference being that CI implements the individuals mental function for understanding and developing a systematic prospective in thinking whilst EI is considered as the ability for one to make decisions through their emotional and social skills and their understanding and belief system. In modern day organisations there has been a clear shift towards operating in an emotionally intelligent way as this is proving to hold a key to a successful organisation.…

    • 2005 Words
    • 9 Pages
    Powerful Essays
  • Better Essays

    The topic of emotional intelligence among employees in the workplace is among the most abundant, yet most important to take into consideration when managing a company or corporation. With its many definitions and aspects, this paper will discuss the true definitions of emotional intelligence and how it can be so different among genders in the workplace. The three main points that will be discussed include the main differences among genders in emotional intelligence, why these differences are so important from a company’s perspective, and what companies should do about these differences to ensure a positive and efficient work environment.…

    • 1499 Words
    • 6 Pages
    Better Essays
  • Best Essays

    Self Assessment

    • 2727 Words
    • 11 Pages

    “Emotional Intelligence plays an important role in helping the managers and employees to cope with this dynamic change in the business environment. Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an inborn characteristic. Employees need to enhance their emotional intelligence skills, apart from technical skills, which in turn will enhance their productivity on the job” (Ravichandran, Arasu, & Kumar, 2011, p. 157).…

    • 2727 Words
    • 11 Pages
    Best Essays
  • Satisfactory Essays

    Emotional Intelligence

    • 641 Words
    • 3 Pages

    Managers generally are ambitious. However, emotionally intelligent leaders are motivated by a strong inner drive, not simply money or titles. They are resilient and optimistic in disappointments. It takes a lot to break their spirit or thwart their confidence.…

    • 641 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    1. Palmer, B., Walls, M., Burgess, Z., & Stough, C. (2001). Emotional intelligence and effective leadership. Leadership & Organization Development Journal. Retrieved from http://www.emeraldinsight.com/doi/abs/10.1108/01437730110380174…

    • 402 Words
    • 2 Pages
    Good Essays