Explain How to Support Effective Communication Within Own Job Role

Unit | Learning outcome(s) | Assessment criteria | Questions | 501 | 1 | 1.2 | Explain how to support effective communication within own job role | AnswersWithin my job role as a Social Work Assistant for Older People it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals. I use several different forms of communication within my job role.Interpersonal skills are those skills that enable me to interact with another person, allowing me to communicate successfully with them. Good communication skills are vital for working in Health & Social Care as they help to: * Develop positive relationships with service users and their family and friends, so they can understand and meet their needs. * Develop positive relationships with work colleagues and other professionals. * Share information with people using the services, by providing and receiving information. * Report on the work I do with people. One to one communication: * One to one communication means one person communicating with another person with no other people joining in. I use this form of communication daily within my job role. Examples would be communication between me and a client. Communication between me and the District Nurse in relation to a client. Communication between me and the GP in relation to a client. Communication between me and my line manager to discuss cases and approval for services etc. Verbal communication:Verbal communication uses words to present ideas, thoughts and feelings. Good verbal communication is the ability to both explain and present your ideas clearly through the spoken work, and to listen carefully to other people. E.g. telephone call to GP, District Nurse, OT, service users, carers. Discussion at team meetings etc. Non-Verbal – refers to the messages we send