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Q #1: No, Phil & Linda should never ignore the old-timers’ protest. Since it’s the old-timers who have full knowledge about the tasks, duties and responsibilities they used to perform. Ignoring them may result to turbulence among the workers and they’ll feel cheated hence leading to lower productivity.
Writing job description without the information acquired from old-timers would be like climbing mountain without a guide. Since they know the nature and requirement of the job very well, they must be asked about the information of the job before writing a job description.
To resolve the problem I would have used a questionnaire with both structured as well as open-ended questions. That would have lead to lesser confusion and misinterpretation by Phil.
Q#2: I would have conducted the job analysis in one of the two ways. Either I would have used questionnaire (with both structured as well as unstructured questions) or the interviewing methods, in the interview method, after collecting the information, I would further proceeded to get the information reviewed and verified by the immediate supervisor of the interviewee and the interviewer. Phil should now use the information, which is verified and reviewed by the supervisor and worker both, for the training purpose of the new worker. The information consists of task duties and responsibilities of the workers. When the workers will be trained accordingly they’ll know what to do and how to