Ford 1980 Sumarize
Ford in the 1980s, has been introducing revolutionary products, using the the total quality management to drive down cost, and gain market share, with a household slogan”quality is job1”, but lately the no.2 automaker had gaffes, that have cost it customer satisfaction, market share, and making it ranks last among the big-seven automakers. To counter these quality gaffes, like the explorer tire debucle, ford began overhauling its quality process, and redefined the way they approached business, as its new vision have become as stated by Ford CEO Jacque Nasser”ford motor company’s vision is to become the world’s leading consumer company for automative products and services, focusing intensively on customer satisfaction which will make improvements in the bottom line, as customer who are are satisfied stays loyal to the company.
To acheive ford’s vision it has used six sigma, to enable processes to produce results with no more than 3.4 defects per million, it started in 1990’s when the director of quality was searching for ways to improve quality, influenced by the phong vu the top management has seen it as the perfect oppurtunity, to accomplish its goals, by identifying the top 25 customer concerns, and focusing intensively on these issues. Training for six sigma has begun, with ford’s ceo becoming a regularly champion.
After ford’s leadership has been trained, and with the purchase of a license for six sigma academy, training for the entire corporation has begun, training for master black belts, black belts, and green belts, with a goal to maintain 2500 black belts at all time, and to train all professional salaried employees to be green belts.
An overview
Green belt: receive one week of training, to acheive basic understanding of how six sigma works, there main purpose is to aid black belts to do their job faster, and to maintain the improvement once the project is completed .
Black belts: black belts receive four weeks of training, while work on actual
To acheive ford’s vision it has used six sigma, to enable processes to produce results with no more than 3.4 defects per million, it started in 1990’s when the director of quality was searching for ways to improve quality, influenced by the phong vu the top management has seen it as the perfect oppurtunity, to accomplish its goals, by identifying the top 25 customer concerns, and focusing intensively on these issues. Training for six sigma has begun, with ford’s ceo becoming a regularly champion.
After ford’s leadership has been trained, and with the purchase of a license for six sigma academy, training for the entire corporation has begun, training for master black belts, black belts, and green belts, with a goal to maintain 2500 black belts at all time, and to train all professional salaried employees to be green belts.
An overview
Green belt: receive one week of training, to acheive basic understanding of how six sigma works, there main purpose is to aid black belts to do their job faster, and to maintain the improvement once the project is completed .
Black belts: black belts receive four weeks of training, while work on actual