front office
Making a Reservation
Receptionist: Good morning. Welcome to The burj al arab Hotel.
Client: Hi, good morning. I'd like to make a reservation for September 24. Do you have any vacancies?
R: Yes sir, we have several rooms available for that particular weekend.
R: How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What's the rate for the room?
R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed under?
C: Aileen Fajardo
R: Could you spell your last name for me, please?
C: Sure. F-A-J-A-R-D-O
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number Is 123-456-7890
R: Great. Now I'll need your credit card information to reserve the room for you. What type of card is it?
C: Visa. The number is 1234567890
R: And what is the name of the cardholder?
C: aileen fajardo
R: Alright, Ms. Fajardo , your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other questions, please do not hesitate to call us.
C: Great, thank you so much.
R: My pleasure. We'll see you in September, Ms.Fajardo Have a nice day.
Check in
Hotel: Good afternoon. Welcome to the burj al arab Hotel. How may I help you?
Guest: I have a reservation for today. It's under the name of Fajardo.
Hotel: Can you please spell that for me, sir?
Guest: Sure. F-A-R-J-A-R-D-O
Hotel: Yes, MS. Fajardo., we've reserved a double room for you with a view of the ocean for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll
Receptionist: Good morning. Welcome to The burj al arab Hotel.
Client: Hi, good morning. I'd like to make a reservation for September 24. Do you have any vacancies?
R: Yes sir, we have several rooms available for that particular weekend.
R: How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What's the rate for the room?
R: Your room is five hundred and ninety dollars per night. Now what name will the reservation be listed under?
C: Aileen Fajardo
R: Could you spell your last name for me, please?
C: Sure. F-A-J-A-R-D-O
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number Is 123-456-7890
R: Great. Now I'll need your credit card information to reserve the room for you. What type of card is it?
C: Visa. The number is 1234567890
R: And what is the name of the cardholder?
C: aileen fajardo
R: Alright, Ms. Fajardo , your reservation has been made for the twenty-fourth of September for a room with a double bed and view of the ocean. Check-in is at 2 o'clock. If you have any other questions, please do not hesitate to call us.
C: Great, thank you so much.
R: My pleasure. We'll see you in September, Ms.Fajardo Have a nice day.
Check in
Hotel: Good afternoon. Welcome to the burj al arab Hotel. How may I help you?
Guest: I have a reservation for today. It's under the name of Fajardo.
Hotel: Can you please spell that for me, sir?
Guest: Sure. F-A-R-J-A-R-D-O
Hotel: Yes, MS. Fajardo., we've reserved a double room for you with a view of the ocean for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll