BSHS/462
Functions of a Human Service Organization Research
I. Introduction of Program – A. Introduction I 1. Functions of Human Service a. Planning and Managing b. Designing and Finances 2. Operations a. Effective Operations b. Documenting Services B. Introduction II
1. Mission a. Statement b. Goals 2. Community a. Targeted Clients b. quality services both internally and externally
II. Planning – (chapter 3) A. Planning I 1. Strategic Planning a. Elements of Strategic Planning b. Stages of Strategic Planning 2. Operational Planning a. Implementing Strategic Plan b. Goals B. Planning II
1. Program Planning a. Programs Offered b. Outcomes for Clients 2. Project Planning a. New Administrative Projects b. Modifying any Projects
III. Designing the Program and Organization- (chapter 3) A. Designing the Program I 1. a. b. 2. a. b. B. Designing the Program II
1. a. b. 2. a. b.
IV. Developing Human Resources (chapter 4) A. Developing Human Resources I 1. a. b. 2. a. b. B. Developing Human Resources II
1. a. b. 2. a. b.
V. Supervising- Dia A. Supervising I 1. Role of a Supervisor a. Motivation b. Power c. Influence B. Supervising II
1. Supervisor Styles a. Democratic b. Participative Decision Making 2. Challenges of Supervising a. Ethical Practices b. Organizational Behavior
VI. Managing Finances - (chapter 8) A. Managing Finances I 1. Management Process a. Focusing on the future, present and past b. Estimating costs and
References: • Lewis, J., Packard, T., & Lewis, M. (2007). Management of human service programs 4th ed. Measuring inputs, outputs, and outcomes.