Good sales experience/Bad sales experience
Unpleasant sales/customer service experience description and facts:
I remember a Friday afternoon my husband and I trying to get an electronics representative at Wal-Mart that, we were waiting on someone that can actually speak some technology, and when we finally got an employee to assists us, he got the area nodding his head like anticipating that he was not doing anything at all, I explained was I was looking for and I gave him the details, he seemed to be tired and answer me in monosyllabs. After all the struggle he showed us something similar but not what we were looking for, we asked more questions and the sales representative got frustrated and told us to look for it at another retailer. We return home with a sour flavor in the throat after that experience.
Very pleasant sales/customer service experience description and facts:
A great customer service experience was at Sawgrass Mall I stopped by an small business promoting hair products the girl greeted me within a minute and she approached me with an smile, introduced herself and started to ask questions about my hair and what I do to take care of it. After few minutes we were engaged in an information exchange about hair products and gadgets. Long story short I ended up spending almost $ 400 at that store just because the sales person asked the right questions and recommended the right products, no regrets products were great and appropriate to my hairstyle and lifestyle as well.
Comments;
When it comes to bad customer services experience the one that I described above it is how employees are not well trained in sales, and that’s why they are not willing to share treat customers in the way customers can consider the visit a good experience. Customers that are mistreated usually don’t come back and spread the word of what it feels like to be a customer at the establishment, and maximize the factors contributing to a bad experience.
Unsatisfied customers most likely they will explain the problem
I remember a Friday afternoon my husband and I trying to get an electronics representative at Wal-Mart that, we were waiting on someone that can actually speak some technology, and when we finally got an employee to assists us, he got the area nodding his head like anticipating that he was not doing anything at all, I explained was I was looking for and I gave him the details, he seemed to be tired and answer me in monosyllabs. After all the struggle he showed us something similar but not what we were looking for, we asked more questions and the sales representative got frustrated and told us to look for it at another retailer. We return home with a sour flavor in the throat after that experience.
Very pleasant sales/customer service experience description and facts:
A great customer service experience was at Sawgrass Mall I stopped by an small business promoting hair products the girl greeted me within a minute and she approached me with an smile, introduced herself and started to ask questions about my hair and what I do to take care of it. After few minutes we were engaged in an information exchange about hair products and gadgets. Long story short I ended up spending almost $ 400 at that store just because the sales person asked the right questions and recommended the right products, no regrets products were great and appropriate to my hairstyle and lifestyle as well.
Comments;
When it comes to bad customer services experience the one that I described above it is how employees are not well trained in sales, and that’s why they are not willing to share treat customers in the way customers can consider the visit a good experience. Customers that are mistreated usually don’t come back and spread the word of what it feels like to be a customer at the establishment, and maximize the factors contributing to a bad experience.
Unsatisfied customers most likely they will explain the problem