These employees tend to feel a personal connection to the company which in turn gives the employee a sense of pride in their work. Thus, encouraging employees to stay with the company and build a future. This sense of pride can also be felt by the customers and can reflect the profit margin. A happy employee does not mind going out of their way and go that extra mile to help a costumer and in turn a costumer may continue to go back to that business for that personal service. This may mean that that costumer is willing to pay a little more than the competitions price because they appreciated the personal attention. Happy employees tend to bond with their customers and coworkers. This bond between coworkers not only benefits the employees, the employer also benefits. Employees that form a bond usually cover for each other whether it be a shift coverage or backup on a big project. This saves the employer from having to hire part-time employees, and by doing this the employer saves money by not having to spend on resources to hire another employee. Once again, the turnover rate remains low and fewer filed claims of unemployment which save the company money. Just the opposite can be found in a negative workplace created by the employer. These employees are less likely to be motivated. They lack a personal connection to the company and have no sense of pride in their work. These employees are easily agitated, which leads to stress, then burn out. This results in a huge turnover, which effects the employer in the long run, the time and expense of training and completing paperwork for new employees can be very costly.
Employers run the risk of either theft or damages to goods because of retaliation from unhappy employees who feel mistreated. Everyone’s tune on their way to work should be a happy one. It’s better to have an employer that follows The Employee Golden Rule “Treat employees the way you want the customer treated- maybe even better” than one that doesn’t (Hyken,Shep). The employer/employee relationship not only determines the mood or tone of the workplace, but can also determine the outcome of production and profit. A customer may be turned off by a negative vibe and choose to do business elsewhere, where as a customer that enjoys his/her shopping experience is more likely to return. “Of course, many business owners might think that employees need more money to be happy (Hyke,Shep).” Everyone likes to be rewarded with maybe a bonus or extra comp-time. There are other rewards that are just as gratifying. Rewarding an employee for a good job performance is encouragement to do an even better job in the future. When employees are satisfied that they can take care of their families and pay their bills they will continue to do a good job. “How expensive is it for a senior leader to give an employee a pat on the back (Waggoner,John)?” Sometimes a little recognition is all it takes to make an employee feel appreciated and like a valued member of the company.