Henry Rankin Case Summary

This case describes a situation where Henry Rankin and his team are responsible for the installation of a new CRM system for the western and eastern sales offices. They got a short time of ten weeks, and a small budget. His team deals with the resignation of a member and some tension between other members and the leader.

Facts
• Personnel involved in this case include Henry Rankin (software engineer), Nicole Dyer (Vice President of Information Technology), Mike Frazer (CEO), Sally Phillips, Bob Finley, and Lynn Johnston.
• The project was given a period of ten weeks, with Rankin and his team of 5 responsible for the technical implementation.
• Bob Finley’s confrontation with Lynn Johnston, resulted in two to avoid each other in the middle
He shows impatience and competitiveness, because his main motivation is future promotion, and he is so devoted to work that he works 7 days a week and does not see his family on a regular basis. I think that with some proper training, these traits could contribute to good leadership style. If I was hired to train him, I would have told him that it is important to confront his employees on issues as they arise and put a strong emphasis on work. I would also recommend considering every aspect of the situation when making decisions. Instead of focusing on the promotion, he must also consider the needs of the team members, potential design issues and other matters of planning. In doing so his team will have more respect for him, and he can get a sense of urgency and commitment he wants from the
If I go about motivating them, they will be more willing to comply with requests. Instead of justifying the stress conditions for employees, saying that I do not expect more of them than of myself, I could create a more reasonable schedule to work around their needs. Showing that I care about their well-being, they may be more willing to perform tasks without complaining.

3. How would you suggest that Rankin modify his leadership style if he wants to succeed Dyer in two years? Be specific.

I would advise him to further his education, his experience and expertise into other areas. This would not only make it more valuable asset, it would also give him a better understanding of the situation of his employees. I believe that while Rankin, of course, an extrovert, lacks the outgoing and sociable aspects. He should look at his team more than the parts necessary to complete the task. I also believe that he is too focused on the work and objectives, neglecting not only his wellbeing, but also the wellbeing of his co-workers and family members as well. If Rankin showed more sympathy and understanding in members of his team, he may be able to prevent these collisions and make himself a better