January 2013
Beyond the numbers: A practical approach for individuals, managers, and executives
Contents
Executive summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What is engagement anyway? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Intent to stay (Retention) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 About this report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
This report is provided as part of BlessingWhite Intelligence, a series of reports on business and workplace issues. You can explore other topics by visiting www.blessingwhite.com/research.
© 2013 by BlessingWhite, A Division of GP Strategies. All rights reserved. Employee Engagement Research Update 01/13 rev2. Copying and distribution — both printed and electronic — is prohibited without express written permission from BlessingWhite, Princeton, NJ, USA. 908-904-1000. In Europe, tel: +44 (0) 1628 660397. For distribution requests please contact info@blessingwhite.com.
Executive summary
In early 2011 BlessingWhite published a comprehensive report examining the dynamics of engagement around the world. The report generated a lot of interest with over 30,000 people downloading it from the BlessingWhite website. We are pleased to provide an update to that report based on data collected over the summer and autumn of 2012. This Employee Engagement Report research update reflects online survey responses of over 7,000 individuals from around the world. Details on our methodology and the global respondent profile appear in About