Human Resource Policies and Practices
Chapter 17
Read chapter seventeen (“Human Resource Policies and Practices”) in your e-text, answer these questions, and then watch the chapter 17 quiz video for course mentor clarification.
1) Which of the following terms refers to the actions that actively damage the organization, including stealing, behaving aggressively toward co-workers, or being late or absent?
a) citizenship
b) counter-productivity
c) task orientation
d) satisficing
e) groupthink
Answer:
2) Which of the following is the least predictive set of criteria used to evaluate employees?
a) traits
b) task outcomes
c) behaviors
d) personality
e) technical skills
Answer:
3) The approach to evaluation that uses feedback from those who have daily contact with an employee (everyone from mailroom personnel to customers to bosses to peers) is termed ________.
a) critical incidents
b) 360-degree evaluation
c) assessment center
d) multi-person comparisons
e) downward evaluation
Answer:
4) If a manager uses critical incidents as a method of performance evaluation, then ________.
a) the employees generally receive poor ratings
b) the evaluator's writing skills become the determining factor of the evaluation
c) the employees are more likely to become motivated to achieve their goals
d) the focus of the evaluation will center on key behaviors
e) the cost of the evaluation is likely to be incredibly high for the organization
Answer:
5) ________ involves evaluating one's performance against the performance of one or more others.
a) BARS
b) The critical incident method
c) An assessment center evaluation
d) Forced comparison
e) Likert analysis
Answer:
6) The concept of ________ can be applied to appraisals to increase the perception that employees are treated fairly.
a) selective evaluation
b) due process
c) multiple raters
d) selective retention
e) counter-productivity
Answer:
7) Marcel hates the annual review process he has to do for the
Read chapter seventeen (“Human Resource Policies and Practices”) in your e-text, answer these questions, and then watch the chapter 17 quiz video for course mentor clarification.
1) Which of the following terms refers to the actions that actively damage the organization, including stealing, behaving aggressively toward co-workers, or being late or absent?
a) citizenship
b) counter-productivity
c) task orientation
d) satisficing
e) groupthink
Answer:
2) Which of the following is the least predictive set of criteria used to evaluate employees?
a) traits
b) task outcomes
c) behaviors
d) personality
e) technical skills
Answer:
3) The approach to evaluation that uses feedback from those who have daily contact with an employee (everyone from mailroom personnel to customers to bosses to peers) is termed ________.
a) critical incidents
b) 360-degree evaluation
c) assessment center
d) multi-person comparisons
e) downward evaluation
Answer:
4) If a manager uses critical incidents as a method of performance evaluation, then ________.
a) the employees generally receive poor ratings
b) the evaluator's writing skills become the determining factor of the evaluation
c) the employees are more likely to become motivated to achieve their goals
d) the focus of the evaluation will center on key behaviors
e) the cost of the evaluation is likely to be incredibly high for the organization
Answer:
5) ________ involves evaluating one's performance against the performance of one or more others.
a) BARS
b) The critical incident method
c) An assessment center evaluation
d) Forced comparison
e) Likert analysis
Answer:
6) The concept of ________ can be applied to appraisals to increase the perception that employees are treated fairly.
a) selective evaluation
b) due process
c) multiple raters
d) selective retention
e) counter-productivity
Answer:
7) Marcel hates the annual review process he has to do for the