The mission of the company asserts that the organization is planning to move towards enlargement of its business by ensuring its presence in all the major cities of Australian market by the year 2020.…
Wentworth Industrial Cleaning Supplies is an organization whose potential is currently clouded by their lack of competitive strategy. Through analysis of their current situation, several key issues were identified:…
The Head office of Bounce Fitness located in Cairns, Queensland was established in 2001 by Margaret. Two years later membership increases demanded the small leased centre be expanded and a new facility was built on land purchased by organization. In 2004 a second centre was established in leased premises in Brisbane (Queensland) and then Sydney (New South Wales) and Melbourne (Victoria) in the subsequent two years. An a new intention is to establish a new centre in Perth (Western Australia).…
Samsung Group is a South Korean based company that offers wide variety of electronic products such as laptops, televisions, and mobile phones. Their latest mobile phone is the Samsung Galaxy S III, an Android platform phone that is set to compete with the iPhone. Samsung mobile phones received much appreciation in other countries such as Asian and European countries wherein it dominates the markets in the said countries. However, here in the United States, is faces tough completion over the iPhone from Apple.…
Office Break Ltd was established 20 years ago by four friends in the grocery industry who saw an opportunity in delivering ingredients to offices and factories in the Sydney metropolitan area.…
Paul Mitchell began his life as Cyril Mitchell. He is a second-generation hairdresser who followed in the footsteps of his mother who was the first hairdresser in their hometown of Carnwath, Scotland. Paul Mitchell came to the United States in 1960 while working for Vidal Sassoon and helped him open his first American salon. Paul Mitchell was a visionary in haircutting and invented styles and haircuts that are still popular and worn today. One example of his pioneering haircuts is the “shag” (Morgan, n.d.).…
✓ Ahmed, I., Nawaz, M., Usman, A., Shaukat, M., Ahmad, N., and Iqbal, H. (2010). Impact of Service Quality on Customers ' Satisfaction…
(Synopsis of the Project towards partial fulfilment of the assessment in the subject of Service Marketing)…
Parasuraman, A., Berry, L.L. and Zeithaml, V.A. (1993), “More on improving service quality measurement”, Journal of Retailing, Vol. 69, Spring, pp. 140-7.…
The project was carried out at Mahindra & Mahindra in Kolkata. The main objective of the study is to find out the customer satisfaction level in after sales service. The survey was conducted in dealerships and their service centres in Kolkata. The study includes in depth analysis of many factors that influence the service pattern of various service centres. Primary and secondary research was performed in this course. Primary data was collected by interviewing and surveying the customers who came for servicing and the secondary data was collected from the organisation and from dealerships.…
First of all we are thankful to the ALMIGHTY ALLAH for guiding us in the thick & thin and gave us strengths to complete this project. We also like to thank our PARENTS who have shown their trust and always encouraged us to move ahead.…
Kusina De Filipina is composed of the two name which is from the tagalog word of kitchen which is “kusina” and the “Filipina” who called to the girls who lives in the Philippines. We composed this name not just only to show of what our restaurant have but also to show of our love in our country in spite of our products and our business name.…
Brown, T.J., Churchill, G.A. and Peter, J.P. (1993) research note: Improving the measurement of service quality, Journal of retailing, 69(1) 126-139.…
South China Morning Post (SCMP or 'the Post') founded in 1903. SCMP Group is HK listed company, stock no. 583. SCMP, Classified Post, Sunday Morning Post & The Post are English Hong Kong newspapers published by the SCMP Group, In 2012 total circulation of SCMP & Sunday Morning Post was 197,095. It is one of the most profitable newspapers in the world on per reader basis. Launched in 1996, scmp.com is a subscription-only service, which allows the retrieval of archive articles dating back from 1993. It was re-launched in May 2007 with a new look, features, and multimedia content.…
The purpose of this project is to introduce ourselves to the academic institution providing the quality education and training to produce the qualified manpower in the Hotel Management and Tourism industry. For the completion of this project we have chosen Nepal Academy of Tourism and Hotel Management (NATHM) College. Our study basically focuses on the analysis of market opportunities the college is gaining and may have in the respected industry market and the competition from the other established similar colleges in the market with the demand of qualified manpower in the growing potential industry.…