Implementing CQC regulations outcome 1
Implementing CQC regulations Outcome 1
Regulation: Respecting and involving people who use services.
I believe that empowering the service user to be at the core of the planning of his care is essential and mandatory. Sometimes it can be quite difficult for the service user to be a part of the planning and therefore it is our duty to find the suitable tools to support them into achieving what is needed.
Care is constantly changing and service users need to understand that they can freely express their views, so far as they are able to do so and that they should be involved in making decisions about their care, treatment and support. Our home promotes privacy and independence and clients are aware of this through one to one sessions with their key workers and leaflets explaining what privacy, dignity and independence are.
When people are assessed as not being able to make any decisions involving certain aspects of their care we work very closely with their families to get the best possible outcome. It is important for us that service users are involved in how the service is run and therefore we have regular residents meetings where people can voice their ideas, suggestions and concerns. We also have a suggestions box where every new idea is welcomed.
Our system involves working with care support staff that are also assigned to be key workers to given key residents. This system helps service users know who to approach when they are unsure of how an issue should be dealt with. Also, another one of the key worker’s role is to ensure that service users are up to date with any changes to their Person Centred Plan, even the regular day to day updates. When a pre-admission assessment is carried out the service user is informed about the company’s aim and objectives, the cost of the services, the review of care and support and before coming to live here they are taken on a tour around the premises to present the facilities that are available to them.
Our
Regulation: Respecting and involving people who use services.
I believe that empowering the service user to be at the core of the planning of his care is essential and mandatory. Sometimes it can be quite difficult for the service user to be a part of the planning and therefore it is our duty to find the suitable tools to support them into achieving what is needed.
Care is constantly changing and service users need to understand that they can freely express their views, so far as they are able to do so and that they should be involved in making decisions about their care, treatment and support. Our home promotes privacy and independence and clients are aware of this through one to one sessions with their key workers and leaflets explaining what privacy, dignity and independence are.
When people are assessed as not being able to make any decisions involving certain aspects of their care we work very closely with their families to get the best possible outcome. It is important for us that service users are involved in how the service is run and therefore we have regular residents meetings where people can voice their ideas, suggestions and concerns. We also have a suggestions box where every new idea is welcomed.
Our system involves working with care support staff that are also assigned to be key workers to given key residents. This system helps service users know who to approach when they are unsure of how an issue should be dealt with. Also, another one of the key worker’s role is to ensure that service users are up to date with any changes to their Person Centred Plan, even the regular day to day updates. When a pre-admission assessment is carried out the service user is informed about the company’s aim and objectives, the cost of the services, the review of care and support and before coming to live here they are taken on a tour around the premises to present the facilities that are available to them.
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