I.Title Nowadays technology has a great impact on almost every industry. Quickshop is a retail store selling household items and grocery. It is one point stop for customers who need to buy household items. Recently, the Managing Director of the store has decided to invest on technology to further improve the efficiency in operations. As an IT consultant, I has been hired to expain the importance of planning IS/IT, the pros and cons of technology to the Managing Director and analysis the impact technology will have on Quickshop. Furthermore, I also recommend systems that will be appropriate fir the Quickshop.
II.Abstract The phrase “technology revolution” has become a bit of a cliché. Everyone agrees that technology has impacted the lives of 21st century people dramatically. Ways of communicating and processing information thought to be impossible a few short year ago commoplace today. No company can long survive in todat’s business environment without some technology. No business person can expect career growth without a working knowledge of technology, especially as it interfaces with the all important task of building customer loyalty (Tim, P. R & Jones, C.G 2005). Therefore, it is very important for the retail shop to plan IS/IT in order to survive and compete with others. Having a good IS/IT helps the organisation a lot in running their business effectively.
The main purpose of investing on technology of the retail shop is to further improve the efficiency in operations. The Managing Director expects the system will help the business to manage their employees, distribute relationshion with their suppliers and also provide customers good services, products and experiences.
The operational activities of retailing were seen to be the purchasing of products, their storage and ultimately sale to the consumers. There are two components of the retail supply chain: - The external
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