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Integrative Case Study – Café Co

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Integrative Case Study – Café Co
Edinburgh Napier University
BA Hospitality and Service Management
Introduction to Human Resource Management
HRM08901
Assignment Submission (Part2)
Integrative Case Study – Café Co

Lecturer: Fiona Duncan
Local Tutor: Pamela Poon

Student Name: Yiu Chun Hei, Jonas
Matriculation No.: 40075274
Year and Class: BAHSM- 1B
Entry: Diploma
Date of Submission: 7 March 2011

Table of Contents
Page No.
1. Introduction of two-day training course 3
2. Overall aims and Specific learning objective 4
3. Improvement after this training course 5
4. Timetable of training course 6
5. Training Methods in the training course 10
6. Evaluation strategy of the course 15
7. Conclusion of the training course 17
8. Reflective statement 18
9. Appendix 20
10. List of References 21

Introduction of two-day training course In view of the problem of training with line managers, it is going to hold a two-days training course to conduct the new barista. Each day takes 9 hours, there are about 12-16 new barista will attend the training. The training course includes the orientation of Café Co, Induction of customer service skills and equipment operation skills. The reason that hold the training course is saving time for training in daily workload, assists to train the basic skills with line manager and let the new barista experience the workplace Next chapter, it will explain the overall aims and objectives of the training course.

Word count: 97
Overall aims and Specific learning objective The overall aim of the training course are new barista should be able to make five different types of coffee by making a standard taste coffee with using coffee maker via the two-day training course.
Upon the completion of the training course, new barista should be able to achieve five goals. * Understand the rules and history of Café Co * Build up team spirit * Learn a standard Café


References: Armstrong, M. (2009) Armstrong’s Handbook of Human Resource Management Practice, 11th Edition, Kogan Page Bloisi, W. (2007) An Introduction to Human Resource Management, Mc Graw Hill Dessler, G. (2011) Human Resource Management, 12th Edition, Pearson Messmer, M. and Bogardus, A. (2007) Human Resource Management, Wiley Pathways Demonstration training method (2007) [Online] Available at: http://traininganddevelopment.naukrihub.com/methods-of-training/demonstrations.html [Accessed: 26th March, 2012] Evaluation Forms (2011) [Online] Available at: http://www.sampleforms.org/category/evaluation-forms [Accessed: 4th April, 2012]
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