HNC Administration and IT
The Induction plan
There is the introduction process of S.H.E Coffee Shop for the new staff members for following content:
Welcome letter
Dear new staff:
The management team and I wish you a warm welcome to all staff undertaking works at S.H.E Coffee shop.
You can be assured that your time with us will be spent for it represents not only an investment in your future but also that you will be training to the needs of a dynamic and ever growing the S.H.E Coffee shop.
The ability of highly trained and skilled staff is critical for our Coffee shop future. So Work hard for yourself and our coffee shop’s future success.
Good luck
Cynthia
General Manager
Stage
Objectives
Action
Completed
1.3
Explain the new position and job description
Provide a detailed explanation of position description provide a job description
Know own service tools
Know what and how to do their job
1.1.4
The new staff member knows how to use the communication system.
Demonstrate:
Know the communication way for example, the telephone number.
The telephone
Fax machine
In the first week
Coffee shop Equipment
Coffee machine
Coffee set/service
The fridge
All kinds of the cups and the glasses
Mill
Juicer
In the first week
1.5
Access to all information and knows the process to obtain what is requires
Company website
Read the staff handbook
Administrative requirements
Completing appropriate paperwork
In the first week
2.1
The new staff member is familiar with the establishments
Mission
The strategic goals and objectives
Values
The strategic plan
In the first month
2.2
The new staff member understand communication style
Memos
In the first month
2.3
New staff member is able to operate the
2
Coffee shop equipments
Fridge
Making ice machine
Coffee machine
Identify the different kinds of glass wares and find the correct glass for each drink
Be able to use the churn
In the two weeks
2.4
The new staff
There is the introduction process of S.H.E Coffee Shop for the new staff members for following content:
Welcome letter
Dear new staff:
The management team and I wish you a warm welcome to all staff undertaking works at S.H.E Coffee shop.
You can be assured that your time with us will be spent for it represents not only an investment in your future but also that you will be training to the needs of a dynamic and ever growing the S.H.E Coffee shop.
The ability of highly trained and skilled staff is critical for our Coffee shop future. So Work hard for yourself and our coffee shop’s future success.
Good luck
Cynthia
General Manager
Stage
Objectives
Action
Completed
1.3
Explain the new position and job description
Provide a detailed explanation of position description provide a job description
Know own service tools
Know what and how to do their job
1.1.4
The new staff member knows how to use the communication system.
Demonstrate:
Know the communication way for example, the telephone number.
The telephone
Fax machine
In the first week
Coffee shop Equipment
Coffee machine
Coffee set/service
The fridge
All kinds of the cups and the glasses
Mill
Juicer
In the first week
1.5
Access to all information and knows the process to obtain what is requires
Company website
Read the staff handbook
Administrative requirements
Completing appropriate paperwork
In the first week
2.1
The new staff member is familiar with the establishments
Mission
The strategic goals and objectives
Values
The strategic plan
In the first month
2.2
The new staff member understand communication style
Memos
In the first month
2.3
New staff member is able to operate the
2
Coffee shop equipments
Fridge
Making ice machine
Coffee machine
Identify the different kinds of glass wares and find the correct glass for each drink
Be able to use the churn
In the two weeks
2.4
The new staff