By identifying the ranges of inter personnel communication skills, exploring group processes, which are used within the various health and social care context. By exploring these areas understandings of the different types of interpersonal skills and the importance of these when dealing with service users and their families will be explained. The importance of continual personal professional development within the work place and how this impacts on interactions with others.
Within the healthcare setting there are a variety of inter personnel skills that are applied and used daily. These inter personnel skills are used without even realising, changeable and interlink whilst interacting with a service user, family or professionals that work within the Mutli Disciplinary Team. John Heron (2002) discussed how to teach inter personnel skills to trainees, to prepare them to communicate effectively using four stages discrimination, modelling, practice and feedback. The process enables the trainee to reflect on situations in a role play environment to build a awareness of self. This can be a lengthy process but once the feedback is given the trainee can see any weaknesses and build up strengths they have. John Mcleod (1994) suggests that a various amounts of counselling agencies exist for the purpose of helping people to arriving at solutions to problems, in order to direct them