Interprofessional Project You Prose: A Case Study

6. Describe the Interprofessional project you prose:
In an effort to improve patient treatment outcomes, patient engagement and operational efficiency, I propose that we perform and analyze the following two-fold interdepartmental tests of change. In order to meet the requirements established by Meaningful Use, Stage 2 and facilitate clinical workflow efficiency and decrease expenses, the first part of the project will be to evaluate utilization of a web-based registration and patient portal system. I will collaborate with employees in the departments where reformatting established processes is necessary. Currently all patients complete their registration forms on paper upon arrival for their appointment. This project will test the utilization
and feasibility of developing an online patient portal system. Before the test can be initiated, the portal must be fully functional and put in place by IT. The first run of the test requires inform all the patients for a specific date of service to the patient portal website and the benefits to pre-registering online. In order to ensure the change is an improvement I will collect data for the following measures before and after each step in the tests of change:
Number of Pages Saved with new process, Number of Patients instructed to go to website, Number of Patients successfully pre-registered, Average daily wait-time, Patient Satisfaction Survey (which questions), Number or % of missed (no-show) appointments, Average weekly number of website views, Average total time spent at clinic per patient (arrival to departure).
We aim to:
After collecting and analyzing the results from the first run I will interpret the findings and proceed with planning and performing the subsequent follow-up tests. Major considerations for this test include:
Part 2:
The second facet of the project will involve studying the adoption of a “coordination of care” model. Currently we are limited to providing traditional GI procedures and services; we are seeking to offer our patients a more holistic approach to digestive care by providing access to a care coordinator and nutritional and fitness expertise. For our pilot program we will hire a ‘coordinator of care’ and offer the coordinated treatment plan to all of our patients. The Care Coordinator will act as a direct contact for patient concerns, and as the liaison between the patient, our providers and providers of ancillary services. We hope this model will improve outcomes, produce a more informed and satisfying patient experience, as well as create an opportunity for new revenue. In order to ensure the change is an improvement I will collect data for the following measures before and after each step in
the tests of change:
Number of patients who met with the ‘Coordinator of Care’
Revenue per patient / Encounters per patient
We aim to:
Major considerations for this test include:
#7. Describe the importance of this project to your organization:
The objective of this project is to improve the overall patient experience at West Gastroenterology Medical Group. In order to adapt to changes in healthcare, we must test the effectiveness of organizational modifications that may make sustainable, resilient improvements possible.
Automating registration will eliminate two bottlenecks in the check-in process; patients manually filling out forms and assistants entering the data into our EHR. The new process will effectively increase the supply of clinic time and eliminate the waste of supplies and the waste of time, caused by redundant steps. The processes design will also allow us to mitigate errors and omissions on the demographic forms, most importantly medication information. The adoption of a web-based patient portal will also satisfy a requirement for

As the payment structure of medicine is changing, we must adapt to those changes in order to thrive.