Managing a Product Harm Crisis
How Do I Fix This? Managing a Product-Harm Crisis
Abstract
Product-harm crisis is an important organizational management topic due to the potential detrimental business impact. Organizations are more vulnerable than ever to the possibility of product related incidents disrupting business at any point in the supply chain. To counteract this implicit threat to an organizations reputation and financial wellbeing, if properly deployed, continuity management fosters the ability to run in the face of a crisis event; whereby business continuity management induces the means for appropriate product-harm crisis responses. In this study, the author synthesizes selected published research presenting product-harm crisis management considerations. Based on an assigned literature review; the author summarizes article content, compares and contrasts methods and extrapolates results and conclusions garnered from the selected scholarly research; then provides an actionable recommendation for enabling effective product-harm crisis management.
How Do I Fix This? Managing a Product-Harm Crisis
Definitive or critical situations impacting individuals and/or groups are crises ("Crisis," n.d.). Crises are the natural or unnatural conditions disrupting the accepted normal state of affairs by affected parties. Under most circumstances, affected individuals and/or groups attempt to control the resulting impact of crises through appropriate response preparation, engagement and remediation. Executed activities, identified for performance, to preserve and protect life and property as well as supply goods and services to the affected population are the expected response (Davis, 2009). For organizational formations, crisis management is the termed response preparation; where intervention and coordination occur by individuals or teams before, during, and after an event to resolve the dilemma, reduce loss and otherwise protect the business (Davis, 2009; Zhao, Y., Zhao, Y., & Helsen, 2011).
Abstract
Product-harm crisis is an important organizational management topic due to the potential detrimental business impact. Organizations are more vulnerable than ever to the possibility of product related incidents disrupting business at any point in the supply chain. To counteract this implicit threat to an organizations reputation and financial wellbeing, if properly deployed, continuity management fosters the ability to run in the face of a crisis event; whereby business continuity management induces the means for appropriate product-harm crisis responses. In this study, the author synthesizes selected published research presenting product-harm crisis management considerations. Based on an assigned literature review; the author summarizes article content, compares and contrasts methods and extrapolates results and conclusions garnered from the selected scholarly research; then provides an actionable recommendation for enabling effective product-harm crisis management.
How Do I Fix This? Managing a Product-Harm Crisis
Definitive or critical situations impacting individuals and/or groups are crises ("Crisis," n.d.). Crises are the natural or unnatural conditions disrupting the accepted normal state of affairs by affected parties. Under most circumstances, affected individuals and/or groups attempt to control the resulting impact of crises through appropriate response preparation, engagement and remediation. Executed activities, identified for performance, to preserve and protect life and property as well as supply goods and services to the affected population are the expected response (Davis, 2009). For organizational formations, crisis management is the termed response preparation; where intervention and coordination occur by individuals or teams before, during, and after an event to resolve the dilemma, reduce loss and otherwise protect the business (Davis, 2009; Zhao, Y., Zhao, Y., & Helsen, 2011).
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