MASTER OF BUSINESS ADMINISTRATION
SEMESTER 1
MB0038 – MANAGEMENT PROCESS AND ORGANIZATIONAL BEHAVIOUR
(BOOK ID: B1127)
ASSIGNMENT SET- 1
Q 1. State the characteristics of management. Q 2. What are the 14 principles of management of Henri Fayol? Q 3. Distinguish between internal and external forces of change. Q 4. Define emotional intelligence. Explain Goleman’s model of emotional intelligence. Q 5. Explain the different leadership styles as per Managerial – Leadership Grid Theory. Q 6. Mr. Suresh Kumar is the VP- HR of a leading Financial services company. He is having a meeting with Ms. Rejani Chandran leading HR consultant. Mr. Suresh is concerned about creating an environment that helps in increasing the job satisfaction amongst employees. Assume that you are Ms. Rejani, the HR consultant. What suggestions you will give to Mr. Suresh, for creating an environment that increases job satisfaction?
Ans 1. Management is a distinct activity having the following salient features or characteristics: 1. Goal-oriented:
Management is a purposeful activity. It co-ordinates the efforts of employees to achieve the goals of the organization. The success of management is measured by the extent to which the organizational goals are achieved. It is imperative that the organizational goals must be well-defined and properly understood by the mangers at various levels. 2. Economic Resource:
Management is one of the factors of production together with land, labour and capital. It is the most critical input in the success of any organized group activity. It is the force which assembles and integrates other resources, namely, labour, capital and materials. These factors do not by themselves ensure production, they require the catalyst of management to produce goods and services required by the society. Thus, management is an essential ingredient of an organization. 3. Distinct Process:
Management is a distinct process