Medical Production Planning Paper
MIT Medical Production Planning
MIT Medical has made the decision to move to a centralized scheduling process. This will mean that all of the individual departments will continue to make their own appointments for follow-up if the patient is at MIT Medical for another appointment, but all other new appointments will be scheduled by calling the central scheduling phone number. The responsibilities of the employees that will be working in the central scheduling group will be to verify registration, schedule appointments and check patient eligibility.
Moving to a centralized scheduling process will require modifications to be made to the existing facility layout. MIT Medical will be converting an existing conference room to a centralized scheduling office. They will need to furnish that room, equip it with appropriate technology and staff the room. It is expected that they may expand at some point to include other responsibilities, so facility planning will take that into consideration when planning space for this new group.
Process Cycle Time and Potential Bottlenecks
Since …show more content…
Based on the estimated call volume and number of calls an operator can handle per day, it is proposed that 6 operators and 1 triage nurse be dedicated to the centralized scheduling call center. The operators would be seated in 2’x3’ Privacy Station Units (workstations) to allow for privacy with calls and connectivity with the call system. The nurse unit will have its own private area away from the rest of the operators since the nurse may be dealing with more sensitive issues. Each of the operators and nursing staff will need workstations, computers, phones, connection to the call tracking system. For any staff that is relocated from their current location, it will need to be determined if their computers can also be
MIT Medical has made the decision to move to a centralized scheduling process. This will mean that all of the individual departments will continue to make their own appointments for follow-up if the patient is at MIT Medical for another appointment, but all other new appointments will be scheduled by calling the central scheduling phone number. The responsibilities of the employees that will be working in the central scheduling group will be to verify registration, schedule appointments and check patient eligibility.
Moving to a centralized scheduling process will require modifications to be made to the existing facility layout. MIT Medical will be converting an existing conference room to a centralized scheduling office. They will need to furnish that room, equip it with appropriate technology and staff the room. It is expected that they may expand at some point to include other responsibilities, so facility planning will take that into consideration when planning space for this new group.
Process Cycle Time and Potential Bottlenecks
Since …show more content…
Based on the estimated call volume and number of calls an operator can handle per day, it is proposed that 6 operators and 1 triage nurse be dedicated to the centralized scheduling call center. The operators would be seated in 2’x3’ Privacy Station Units (workstations) to allow for privacy with calls and connectivity with the call system. The nurse unit will have its own private area away from the rest of the operators since the nurse may be dealing with more sensitive issues. Each of the operators and nursing staff will need workstations, computers, phones, connection to the call tracking system. For any staff that is relocated from their current location, it will need to be determined if their computers can also be