Theorist: Major Concepts Process of Theory Proposed Process-Driven Quality Requirements Customer-Driven Quality Requirements Company Example That Has Applied This Theory
Deming Most of Deming concepts are creating a comprehensive synthesis that will enable ones simultaneously. Looking at all of the things that are going on in the organization and making sure the appropriate tools are used to enable leadership. This is also a part of The System or Profound Knowledge.
Deming used PDCA Cycle (Plan, do, check, and act).
There was also 14 points Deming used 14 points in order to break down barriers between departments in companies and organizations. This will lead to a reduction of wasted information and materials along with errors and delays in the company. He focused on improving the system of products and services because it focuses on providing the best products for the customers who purchase the products. Ford Motor Company
Juran Juran focuses are on parts of the organizations he does not focus on the organization as a whole. He has defined quality as fitness for use. Juran also developed the concepts of cost of quality. Ten Steps to Quality
Juran Trilogy Organizations determine who the customers are and plan for quality through every process. Juran used the trilogy planning process which is an organization or company who makes sure the products and process are done for the customer’s needs. The international latex company.
Ishikawa Ishikawa focused on user friendly quality control and he also focused the internal customer.
Cause and Effect Diagram and Quality Circles He focused on the internal customer because each step in the creation of a product or service shall be for the best of organization and the customers. Ishikawa wanted the concept of companywide quality control that would call for continues customer services. AT&T
Crosby Crosby major goal is to meet requirements on time, the first