Miss
Assignment 301 Principles of communication in adult social care settings
Task A Question and Answers
Ai Identify four different reasons why people communicate.
1. To reassure
2. To express feelings
3. To express needs
4. To share information
Aii Explain how effective communication can affect relationships in an adult social care setting between:
a) Colleagues and other professionals
Effective communication is important as all staff members and professionals will be up to date and therefore able to provide the best support possible. They will also be consistent with the way in which they provide their support.
b) Individuals using the service and their carers
Effective communication is important for individuals using the service and their carer’s as it helps to build trust. Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Asking the individual - this would enable me to identify if the individual is hard of hearing and also if they understand the language in which I am asking. This is probably the best way of establishing their communication needs as I will be able to gain an immediate understanding.
Looking at their care plan - this can be a useful source of information and should include a section on 'communication'. This is an ideal way of finding out the communication and language needs of an individual and is good practice to read a care plan before working with someone.
Asking family/friends - this is another useful method as family/friends have most probably spent a
Task A Question and Answers
Ai Identify four different reasons why people communicate.
1. To reassure
2. To express feelings
3. To express needs
4. To share information
Aii Explain how effective communication can affect relationships in an adult social care setting between:
a) Colleagues and other professionals
Effective communication is important as all staff members and professionals will be up to date and therefore able to provide the best support possible. They will also be consistent with the way in which they provide their support.
b) Individuals using the service and their carers
Effective communication is important for individuals using the service and their carer’s as it helps to build trust. Service users are more likely to confide in carers which they trust and therefore will help to build their working professional relationship. Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Asking the individual - this would enable me to identify if the individual is hard of hearing and also if they understand the language in which I am asking. This is probably the best way of establishing their communication needs as I will be able to gain an immediate understanding.
Looking at their care plan - this can be a useful source of information and should include a section on 'communication'. This is an ideal way of finding out the communication and language needs of an individual and is good practice to read a care plan before working with someone.
Asking family/friends - this is another useful method as family/friends have most probably spent a