After visiting these five restaurants I found that in general the service was satisfactory, although some restaurants were providing higher quality service than others. For example, Q-doba’s and Giovanni’s operations were focused primarily on speed of service rather than customer experience. While Wild Ginger and Backyards Bistro were focused on delivering an overall dining experience which included not only good food but a certain ambiance with waiters to take your order and a hostess to seat you; this was much different from the assembly line speed with which Giovanni’s or Q-doba’s operate. Mr. Wraps, adheres to neither of these operational approaches it is primarily a take-out place with a sporty ambiance and quick service. Observing each of these restaurants it became clear that speedy service and a good product were not the only important qualities to satisfying a customer. In general it was important to the customer, me, that the employee be personable, genuinely interested in making my experience a
After visiting these five restaurants I found that in general the service was satisfactory, although some restaurants were providing higher quality service than others. For example, Q-doba’s and Giovanni’s operations were focused primarily on speed of service rather than customer experience. While Wild Ginger and Backyards Bistro were focused on delivering an overall dining experience which included not only good food but a certain ambiance with waiters to take your order and a hostess to seat you; this was much different from the assembly line speed with which Giovanni’s or Q-doba’s operate. Mr. Wraps, adheres to neither of these operational approaches it is primarily a take-out place with a sporty ambiance and quick service. Observing each of these restaurants it became clear that speedy service and a good product were not the only important qualities to satisfying a customer. In general it was important to the customer, me, that the employee be personable, genuinely interested in making my experience a