nvq level 5 unit 1.2
Unit 1 Use and Develop Systems that Promote Communication
Learning Outcome 1. Be able to address the range of communication requirements in own role
Assessment Criteria
The learner can:
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
Communication is more than just what we say. It is how we say things and what we understand from what is said to us. Communication comes in different forms, including verbal, written word, lip reading, sign language and even body language.
As a Domiciliary Care Manager it is part of my job role to be able to communicate with a variety of groups and individuals ranging from service users, their families and staff to health professionals, social services and CQC. Everybody has the right to choose their preferred method of communication, as communication is a basic human right, without it an individual will not be able to exercise their rights, choices, or wishes. Effective communication is paramount to enable us to support an individual with their daily living outcomes. It empowers individuals by allowing them to express their needs, worries, and wishes. Service users need to maintain their dignity and sense of identity while receiving care. This can only be achieved if they have the opportunity to express their wishes and to be understood by their carers.
Dementia, elderly, physical disabilities and stroke are the main groups of people that our agency supports at present. Listed below are some groups of people who may have communication issues that Cambridgeshire Homecare may support.
Dementia: Dementia is the most common mental health problem within the elderly. Dementia can be permanent or progressive depending on the type of dementia the person has. It occurs following changes to the brain in which cells gradually stop working leading to a gradual deterioration in abilities. This can cause many communication problems ranging the person forgetting
Learning Outcome 1. Be able to address the range of communication requirements in own role
Assessment Criteria
The learner can:
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
Communication is more than just what we say. It is how we say things and what we understand from what is said to us. Communication comes in different forms, including verbal, written word, lip reading, sign language and even body language.
As a Domiciliary Care Manager it is part of my job role to be able to communicate with a variety of groups and individuals ranging from service users, their families and staff to health professionals, social services and CQC. Everybody has the right to choose their preferred method of communication, as communication is a basic human right, without it an individual will not be able to exercise their rights, choices, or wishes. Effective communication is paramount to enable us to support an individual with their daily living outcomes. It empowers individuals by allowing them to express their needs, worries, and wishes. Service users need to maintain their dignity and sense of identity while receiving care. This can only be achieved if they have the opportunity to express their wishes and to be understood by their carers.
Dementia, elderly, physical disabilities and stroke are the main groups of people that our agency supports at present. Listed below are some groups of people who may have communication issues that Cambridgeshire Homecare may support.
Dementia: Dementia is the most common mental health problem within the elderly. Dementia can be permanent or progressive depending on the type of dementia the person has. It occurs following changes to the brain in which cells gradually stop working leading to a gradual deterioration in abilities. This can cause many communication problems ranging the person forgetting