Observation At Wal-Mart During The Evening/Night

Description Before conducting the observation, there are multiple details that must first be established. Therefore it is crucial to determine the location that observation will take place and when it will occur. Once these things are determined, a purpose and/or goal needs to be established in order to help guide the observation. After the observation is conducted, different organizing components can then be developed based on what was observed. By determining these various aspects of an observation, the observer will have a better understanding of the purpose of the observation. For this observation, there were a variety of conditions that played a crucial role in this assignment. Firstly, the observation was conducted at Wal-Mart from 7 PM to 9 PM on March 10, 2018. In regards to this observation assignment, the purpose was to observe how customers and employees act at a Wal-Mart during the evening/night. This goal was chosen as a way to gain a better understanding of the behaviors
For instance, when first entering the store, customers are greater by a greeter who has cerebral palsy. He sits near the entrance and greets each customer that walks through the doors. While there are 20 checkout lanes available, only 4 of them were being operated and 1 person was overseeing the self checkout lanes. Also, there was no attendant at the jewelry kiosk so customers had to wait awhile for service. One customer had at least 5 minutes for an employee to come help them. In addition, various employees were moving freight and merchandise onto the floor. They used large dollies to carry large boxes of products in order to get them to the correct aisles. For the most part, the employees appeared to be doing what their job duties entail. Overall, the observation of the employees at Wal-Mart brought insight about their duties and how the store