Operations
INSTILLING AN AWARENESS OF THE IMPORTANCE OF QUALITY AMONGST PRODUCTION EMPLOYEES AND IMPLEMENTING THE COST OF QUALITY AS A CONTINUOUS IMPROVEMENT INITIATIVE WITHIN A PRODUCTION PLANT
INITIALS SURNAME STUDENT NO
PS XXXXX 2008YYYY
RESEARCH PROPOSAL
Submitted in partial fulfillment for the degree of
B/TECH (OPERATIONS MANAGEMENT)
In the
DEPARTMENT OF QUALITY AND OPERATIONS MANAGEMENT
At the
UNIVERSITY OF JOHANNESBURG
SUPERVISOR: A. Vermuleun
October 2007
JOHANNESBURG
TABLE OF CONTENTS
CHAPTER 1 Page
1.1 Background 1
1.2 Problem formulation 6
1.3 Aim of the research 7
1.4 Primary Objectives 8
1.5 Secondary objectives 9
CHAPTER 2
9 Literature Review 10
10 Research Question 48
11 Scope of the Research 54
CHAPTER 3
3.1 Research Methodology 56
3.2 Data Collection 56
3.3 Data Analysis 57
CHAPER 4
14 Findings of the study 59
CHAPTER 5
5.1 Discussion of findings 61
CHAPTER 6 6.1 Conclusion and Recommendation 65
6.2 Glossary of Terms 67
6.3 Summary of Research 69
6.4 Bibliography 70
Annexure 1 – Workforce questionnaire
Annexure 2 – Measures of central tendency
CHAPTER 1
BACKGROUND TO RESEARCH PROBLEM
1. Introduction
The ZZZ group of companies, with its head office based in RRRRR, GGGGG, develops, manufactures and markets a wide range of high performance biaxially orientated polypropylene films for a wide variety of applications in the food, packaging, label and tobacco industries. The ZZZ group markets its product in over 90 countries, at 7 sites around the world. (ZZZ SA presentation)
ZZZ South Africa is situated in Chamdor, Gauteng and markets its product locally and internationally. The company has a staff compliment of 149 workers,
INITIALS SURNAME STUDENT NO
PS XXXXX 2008YYYY
RESEARCH PROPOSAL
Submitted in partial fulfillment for the degree of
B/TECH (OPERATIONS MANAGEMENT)
In the
DEPARTMENT OF QUALITY AND OPERATIONS MANAGEMENT
At the
UNIVERSITY OF JOHANNESBURG
SUPERVISOR: A. Vermuleun
October 2007
JOHANNESBURG
TABLE OF CONTENTS
CHAPTER 1 Page
1.1 Background 1
1.2 Problem formulation 6
1.3 Aim of the research 7
1.4 Primary Objectives 8
1.5 Secondary objectives 9
CHAPTER 2
9 Literature Review 10
10 Research Question 48
11 Scope of the Research 54
CHAPTER 3
3.1 Research Methodology 56
3.2 Data Collection 56
3.3 Data Analysis 57
CHAPER 4
14 Findings of the study 59
CHAPTER 5
5.1 Discussion of findings 61
CHAPTER 6 6.1 Conclusion and Recommendation 65
6.2 Glossary of Terms 67
6.3 Summary of Research 69
6.4 Bibliography 70
Annexure 1 – Workforce questionnaire
Annexure 2 – Measures of central tendency
CHAPTER 1
BACKGROUND TO RESEARCH PROBLEM
1. Introduction
The ZZZ group of companies, with its head office based in RRRRR, GGGGG, develops, manufactures and markets a wide range of high performance biaxially orientated polypropylene films for a wide variety of applications in the food, packaging, label and tobacco industries. The ZZZ group markets its product in over 90 countries, at 7 sites around the world. (ZZZ SA presentation)
ZZZ South Africa is situated in Chamdor, Gauteng and markets its product locally and internationally. The company has a staff compliment of 149 workers,
Bibliography: Figure 1. Internal Rejection Rate Source: Figure 1 is adapted from the Quality data, ZZZ SA, (2007). Source: Figure 2 is adapted from the Quality data, ZZZ SA (2007).