Overcoming Communication Barriers
P3 & P4: Communication barriers and how to overcome them
Type of barrier
Why this could be a barrier
Unmet language needs or preferences
Unmet language needs or preferences is a communication barrier because if you don’t speak the same language as the service user you won’t be able to understand what the other person is saying and the other person won’t be able to understand you, so there isn’t any communication being made. Linking this to the case study , where the care worker ‘‘Joanne’ asked ‘Mrs Garcia’ if she would like to get washed loudly managing to gain eye contact with her service user, ‘Mrs Garcia’ looks tearfully and says ‘’I sorry , I no understand’’. This is an example of where communication is not being made. Most people will have a preferred first language, so did ‘Mrs Garcia’ who’s preferred language was Spanish. Also the care worker ‘Joanne’ used slang where she said ‘phat’ meaning good the care worker didn’t understand and misunderstood and thought she was calling her fat.
To overcome this barrier the care worker may bring in an interpreter or an advocate to communicate or they can ask the service user which language they feel best to communicate or learn the language they speak. The strengths of this strategy would be that the care worker and the service user will be able to communicate effectively, understand each other also the care worker will be able to understand and meet the service users’ needs more better.
Sensory impairment and disabilities
Sensory impairment such as hearing impairment and visual impairment Is a barrier because if a care taker talks to a person that has a hearing impairment they would need to maybe speak a bit louder in order for them to hear and in order for them to hear they will need to wear a hearing aid. For example a deaf person whose preferred language is British sign language experiences no problems communicating with another person who is good at signing with British sign language. This
Type of barrier
Why this could be a barrier
Unmet language needs or preferences
Unmet language needs or preferences is a communication barrier because if you don’t speak the same language as the service user you won’t be able to understand what the other person is saying and the other person won’t be able to understand you, so there isn’t any communication being made. Linking this to the case study , where the care worker ‘‘Joanne’ asked ‘Mrs Garcia’ if she would like to get washed loudly managing to gain eye contact with her service user, ‘Mrs Garcia’ looks tearfully and says ‘’I sorry , I no understand’’. This is an example of where communication is not being made. Most people will have a preferred first language, so did ‘Mrs Garcia’ who’s preferred language was Spanish. Also the care worker ‘Joanne’ used slang where she said ‘phat’ meaning good the care worker didn’t understand and misunderstood and thought she was calling her fat.
To overcome this barrier the care worker may bring in an interpreter or an advocate to communicate or they can ask the service user which language they feel best to communicate or learn the language they speak. The strengths of this strategy would be that the care worker and the service user will be able to communicate effectively, understand each other also the care worker will be able to understand and meet the service users’ needs more better.
Sensory impairment and disabilities
Sensory impairment such as hearing impairment and visual impairment Is a barrier because if a care taker talks to a person that has a hearing impairment they would need to maybe speak a bit louder in order for them to hear and in order for them to hear they will need to wear a hearing aid. For example a deaf person whose preferred language is British sign language experiences no problems communicating with another person who is good at signing with British sign language. This