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Owens Minor Inc

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Owens Minor Inc
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9-100-055
REV: FE BR UAR Y 14, 2002
VG NARA YAN AN
LI SA M BRE
Owens & Minor, Inc. (A)

Era janeiro de 1996. José Valderas, vice-presidente da divisão de Owens & Minor (O & M), um $ 3 bilhões distribuidora de suprimentos médicos e cirúrgicos, estava dirigindo de volta ao seu escritório Savage, Maryland.
Sua mente estava processando a notícia que acabara de ouvir. Sistema Único de Saúde Ideal, um hospital não-for-profit cadeia que nos últimos 10 anos tinha comprado suprimentos a partir de um distribuidor rival, anunciou que era colocando a sua 30000000 $ anual médico / cirúrgico contrato de fornecimento para o lance. Em um ambiente onde consolidações de saúde eram a norma, resultando em contratos cada vez maiores que estavam em menor número e mais distante entre, Ideal teria todas as grandes empresas de distribuição na região disputando sua o negócio.
Em funcionamento há 114 anos, O & M era uma empresa da Fortune 500 e um da nação de maior distribuidores de suprimentos médicos e cirúrgicos, como luvas, batas, dispositivos de fecho de feridas, e outros artigos de sala de operação. Através de seus 49 centros de distribuição em todo o país, O & M e armazenada entregou mais de 300.000 produtos de aproximadamente 3.000 fabricantes a cerca de 4.000 hospitais, sistemas de cuidados de saúde integrados e organizações de grupos de compra.
Obter e manter clientes rentáveis foi fundamental para a sobrevivência de O & M. Como a maioria médica e distribuidores cirúrgicos, O & M estava se sentindo pressionados por demandas dos clientes mais serviços e taxas de distribuição mais baixos. As taxas distribuidor de metodologia-cost-plus preços atuais sobre custo do produto, não o custo real da entrega do produto. O & M estava lutando para conter os seus custos enquanto tentava entender o que os clientes e serviços eram rentáveis. O & M tinha terminado 1995 com uma perda de $ 11000000 devido a uma diminuição na margem bruta e aumento de despesas. Ganhar a
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