Personal Narrative: My Experience With Working With Helpdesk Staff

With an estimated 14,000 employees retiring from electric co-op’s across the nation in the next five years, this leaves jobs open to the up and coming workforce. It’s a well-known fact that technology is a leading factor in the future and there is an ever-expanding need for people with computer expertise to run the backend of data centers and solve day to day helpdesk problems. I’ve had multiple years of experience with working on a helpdesk staff. Through working on a helpdesk, I have gained experience working with people face to face to solve problems that occur on a day to day basis. With working in the educational environment, the helpdesk staff is constrained to a specific schedule on when they can get in touch face to face with a teacher