Quality Management
Assignment Quality Management
Introduction
The important of quality
For every organization, quality is the key of success factor because quality is one of the key competitive variables, without quality, a business may survive, but won't/can't reach its optimal earning potential. The quality of Companies products or services, the prices it charges and the supply it makes available are all factors the determine demand of customer.
There are many ways to improve/achieve the quality such as, certification such as ISO 9000, quality award/ Malcom Award, excellence Award SQA or achieve the TQM.
Purpose of this report
I, consultant of MPACE International Consultant has been appointed by BALACE fast food restaurant to write a report using the principles of TQM and the dimensions of quality in service to carry out the gap analysis for BALACE fast food restaurant, in other to recommend on how ABC fast food can achieve business excellence.
Background of BALACE fast food restaurant
BALACE fast food restaurant is the restaurant established year 2003 at HoChiMinh City in south of Vietnam. There are three main outlets in HoChiMinh City at District 1, District 3, and District 10 with more than 200 employees. The main activities of restaurant are selling fast food and provide the service to customer. The goal of BALACE fast food restaurant is to provide the nice and fresh food with reasonable price and best service to customer.
Finding
The benefit of Total Quality Management in the service industry
Nowsday, everybody know that Today’s customer has a wider choice of products and service than ever before. They are going to be demanding & keen on having the best services in the shortest possible time & at the minimum cost. They will look for solutions that are more specific to their needs thus creating opportunity of many niche market especially service industry. So, there are many opportunities for the service industry depend on how well they satisfy their
Introduction
The important of quality
For every organization, quality is the key of success factor because quality is one of the key competitive variables, without quality, a business may survive, but won't/can't reach its optimal earning potential. The quality of Companies products or services, the prices it charges and the supply it makes available are all factors the determine demand of customer.
There are many ways to improve/achieve the quality such as, certification such as ISO 9000, quality award/ Malcom Award, excellence Award SQA or achieve the TQM.
Purpose of this report
I, consultant of MPACE International Consultant has been appointed by BALACE fast food restaurant to write a report using the principles of TQM and the dimensions of quality in service to carry out the gap analysis for BALACE fast food restaurant, in other to recommend on how ABC fast food can achieve business excellence.
Background of BALACE fast food restaurant
BALACE fast food restaurant is the restaurant established year 2003 at HoChiMinh City in south of Vietnam. There are three main outlets in HoChiMinh City at District 1, District 3, and District 10 with more than 200 employees. The main activities of restaurant are selling fast food and provide the service to customer. The goal of BALACE fast food restaurant is to provide the nice and fresh food with reasonable price and best service to customer.
Finding
The benefit of Total Quality Management in the service industry
Nowsday, everybody know that Today’s customer has a wider choice of products and service than ever before. They are going to be demanding & keen on having the best services in the shortest possible time & at the minimum cost. They will look for solutions that are more specific to their needs thus creating opportunity of many niche market especially service industry. So, there are many opportunities for the service industry depend on how well they satisfy their