quality management of client care in the hair & beauty sector
Quality Management of client care in the hair and beauty sector
Assignment 1
Contents page
Introduction 3
Task 1
Describe different quality assurance and inspection processes used within the hair & beauty sector. 4
Task 2
Analyse the impact of client satisfaction on a hair/beauty business and explain the importance of meeting client’s expectations. 6
Task 3
How to conduct a client satisfaction survey? 9
Conclusion 11
Appendix 12
References 13
Bibliography 14 Introduction
In this assignment I shall be discussing ways in which quality management can be measured within the hairdressing industry.
I will be looking at different quality assurance and inspection processes.
Whilst conducting this research I shall be looking at the impact of client satisfaction on business and how it can be measured. I will be discussing different ways of doing this and talking about how to conduct a client satisfaction survey.
This information will then help me to create a survey which I will ask around 20/30 clients to complete.
Task 1
Describe different quality assurance and inspection processes used within the hair & beauty sector.
If you operate as a hairdresser/barber in Northern Ireland you must register with your local district council (see appendix 1). When you fill in details a certificate will be issued to you and your business will be placed on a register.
There are bye-laws in place made by Fermanagh district council (see appendix 2) which all salons must adhere to.
The UK register of qualified hairdressers known as ‘The hairdressing council’ was set up in 1964 as an Act of parliament. This meant that hairdressers could apply to be state registered the same as doctors and dentists or nurses. The only difference is that it is completely voluntary.
The idea behind the hairdressing council is to raise standards within the industry making it self regulated. Ideally if all hairdressers were
Assignment 1
Contents page
Introduction 3
Task 1
Describe different quality assurance and inspection processes used within the hair & beauty sector. 4
Task 2
Analyse the impact of client satisfaction on a hair/beauty business and explain the importance of meeting client’s expectations. 6
Task 3
How to conduct a client satisfaction survey? 9
Conclusion 11
Appendix 12
References 13
Bibliography 14 Introduction
In this assignment I shall be discussing ways in which quality management can be measured within the hairdressing industry.
I will be looking at different quality assurance and inspection processes.
Whilst conducting this research I shall be looking at the impact of client satisfaction on business and how it can be measured. I will be discussing different ways of doing this and talking about how to conduct a client satisfaction survey.
This information will then help me to create a survey which I will ask around 20/30 clients to complete.
Task 1
Describe different quality assurance and inspection processes used within the hair & beauty sector.
If you operate as a hairdresser/barber in Northern Ireland you must register with your local district council (see appendix 1). When you fill in details a certificate will be issued to you and your business will be placed on a register.
There are bye-laws in place made by Fermanagh district council (see appendix 2) which all salons must adhere to.
The UK register of qualified hairdressers known as ‘The hairdressing council’ was set up in 1964 as an Act of parliament. This meant that hairdressers could apply to be state registered the same as doctors and dentists or nurses. The only difference is that it is completely voluntary.
The idea behind the hairdressing council is to raise standards within the industry making it self regulated. Ideally if all hairdressers were
References: Mistlin, I., (1994). How to win clients and interpret their needs. Blackwell scientific publications Parsons, C., (1985) Management for hairdressers.