Recycler Training

Overall, the training for Store #4065 (Wilmington, NC) went very smoothly. When the trainer arrived Tuesday evening, he noticed that the store had a dual 7000 Recycler model. The trainer changed the combinations of the Recycler with the Store Manager, and provided training on how to use the keys to the machine. The trainer demonstrated adding users into the system, and all present personnel were enrolled into the Recycler.
Upon finishing replenishment, the trainer noticed the barcode scanner was not functioning properly. The scanner would make a noise when an item was scanned but the monitor screen would stay the same (not proceeding forward as if a barcode was scanned). The trainer was escalated to Revolution Retail Systems for this issue,
Next, trainer provided CSM training on ‘Cash Advance’, ‘Cash Pickup’, ‘Reporting’, and changing the Recycler receipt tape. Wednesday evening, the trainer provided “end of shift” training with the involvement of the overnight manager.
Thursday morning, the trainer assisted the Cash Office Associates in their daily Recycler activities. From 10:00 AM—12:00 PM the trainer provided Manager and Cleaning training to approximately 7-10 individuals including the Store Manager. At 5:00 PM the trainer provided armored carrier training to all available on-site members of management.
Thursday evening the trainer completed “end of shift” training with the involvement of the overnight manager.
Friday morning the Cash Office Associates finalized the business day, and the trainer assisted them in their daily recycler activities. The armored carrier arrived at 10:00 AM for a second training session. Then, the trainer put in a call to Revolution for a RNR vault door alignment issue (causing the RNR door to catch on the casing each time it was opened and closed). A technician was dispatched to arrive in the next 6 hours. The trainer answered all last-minute questions, provided additional training, and departed the