Regency Grand Hotel
Executive Summary
Sandra Chakri, Senior Vice President of Human Resources, has been sent into examine the current situation being experienced at the Regency Grand Hotel in Bangkok, Thailand. Chakri should evaluate why the current strategy of empowerment has been unsuccessful at the hotel. Part of this analysis should include an assessment of the different types of personalities within the hotel’s workforce. Chakri’s report should also offer solutions to the increased levels of stress, absenteeism, and turnover rate. Chakri’s recommendation should be made as soon as possible, to the Hotel chain’s senior management team. After a thorough evaluation, Chakri found that the hotel was dealing with major organizational behaviour issues. The employees had been very resistant to change. There were also many cross-cultural differences that were hindering operations. Furthermore, stress, absenteeism, and employee turnover were at an all-time high. Using her knowledge of OB theory, Chakri made a recommendation to the senior management team. This recommendation involved additional training for employees, adding an advisor for Becker, and implementing stress management strategies. Chakri recommends that these changes be made immediately, in order to maintain the long-term success of the Regency Grand Hotel.
Problem Statement
Sandra Chakri, Senior Vice President of Human Resources, has been sent into examine the current situation being experienced at the Regency Grand Hotel in Bangkok, Thailand. Chakri should evaluate why the current strategy of empowerment has been unsuccessful at the hotel. Part of this analysis should include an assessment of the different types of personalities within the hotel’s workforce. Chakri’s report should also offer solutions to the increased levels of stress, absenteeism, and turnover rate. Chakri’s recommendation should be made as soon as possible, to the Hotel chain’s senior management team.
OB Issues
There is a number of Organizational
Sandra Chakri, Senior Vice President of Human Resources, has been sent into examine the current situation being experienced at the Regency Grand Hotel in Bangkok, Thailand. Chakri should evaluate why the current strategy of empowerment has been unsuccessful at the hotel. Part of this analysis should include an assessment of the different types of personalities within the hotel’s workforce. Chakri’s report should also offer solutions to the increased levels of stress, absenteeism, and turnover rate. Chakri’s recommendation should be made as soon as possible, to the Hotel chain’s senior management team. After a thorough evaluation, Chakri found that the hotel was dealing with major organizational behaviour issues. The employees had been very resistant to change. There were also many cross-cultural differences that were hindering operations. Furthermore, stress, absenteeism, and employee turnover were at an all-time high. Using her knowledge of OB theory, Chakri made a recommendation to the senior management team. This recommendation involved additional training for employees, adding an advisor for Becker, and implementing stress management strategies. Chakri recommends that these changes be made immediately, in order to maintain the long-term success of the Regency Grand Hotel.
Problem Statement
Sandra Chakri, Senior Vice President of Human Resources, has been sent into examine the current situation being experienced at the Regency Grand Hotel in Bangkok, Thailand. Chakri should evaluate why the current strategy of empowerment has been unsuccessful at the hotel. Part of this analysis should include an assessment of the different types of personalities within the hotel’s workforce. Chakri’s report should also offer solutions to the increased levels of stress, absenteeism, and turnover rate. Chakri’s recommendation should be made as soon as possible, to the Hotel chain’s senior management team.
OB Issues
There is a number of Organizational