Preview

Research Medhology

Good Essays
Open Document
Open Document
3451 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Research Medhology
INTRODUCTION

The main purpose of this report is to find and conduct a research on how service sector organizations such as restaurants can engage the generation employees who are aged 27 and under. The following research proposal for Ms. Vijaylaxmi includes employee engagement for the generation y working in the Delhi and National capital region (NCR). The findings from the research would be used to pilot the strategies for engaging generation y employees in the restaurant sector specifically to the Delhi and NCR region.

The term employee engagement is personified by the passion and energy employees have to give of their best to the organization to serve the customer. It is all about willingness and ability if the employees to give stationed discretionary effort to help their organization succeed. Engagement is characterized by employees being committed to the organization, believing in what it stands for and being prepared to go above and beyond of what is expected of them to deliver outstanding service to the customer. Employee engagement is more a psychological contract than a physical one. It is something the employee has to offer. As we will see, employees make choice about how they behave and to the extent they are engaged. Engaged employees feel inspired by their work, they are customer focused in their approach, and they care about the future of the company and are ready to invest their own effort to see that organization succeeds. (Cook, 2008)

The generation y people are often described as blunt, savvy, contradictory, independent, self-confident and optimistic. They defy easy labelling and exact parameters and are the children of the baby boomers and the upbeat younger siblings of generation x. (Tulgan and Martin , 2001)

The report consists of a Research design. A research design is the framework through which the components of a research project are brought together: research question, literature review, data analysis and its result

You May Also Find These Documents Helpful

  • Satisfactory Essays

    Engagement Strategy Presentation and Outline HRM/ 552 10/13/2014 Rosalicia Cordova PRESENTED BY: Kelli Coleman, Edwin Hassel, Margaret Robinson, Mindi Dorsey and Diane Mitchell-Porter INTRODUCTION EMPLOYEE ENGAGEMENT MAXIMIZES THE CAPABILITIES AND GIFTS OF EACH INDIVIDUAL WITHIN AN ORGANIZATION. ENGAGEMENT ENHANCES JOB PERFORMANCE IN VARIOUS WAYS AND IS RELATED TO SIGNIFICANT BUSINESS OUTCOMES, INCLUDING CUSTOMER SATISFACTION AND EMPLOYEE EFFICIENCY (BERSIN, 2014). AN "ENGAGED EMPLOYEE" IS AN INDIVIDUAL WHO IS COMPLETELY ABSORBED BY AND PASSIONATE ABOUT THEIR RESPONSIBILITIES WHILE TAKING POSITIVE ACTION TO EXTEND THEIR ORGANIZATIONS REPUTATION.…

    • 427 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Almost all of America has some point on Christmas Eve or even Christmas Day sat down in front of the TV and watched A Christmas Carol on one of the local channels. It’s like a tradition at my house and probably is at many other households as well. Charles Dickens created the modern Christmas, the Christmas we all know and celebrate today. When we watch the movie or read his book, people mainly focus on the story of Christmas and how Dickens creates that image in our head. One major story we miss by just thinking about the Christmas season is what the economy and society was like during his lifetime. Dickens wrote A Christmas Carol after the British government changed the welfare system…

    • 954 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    5EEG Online Task

    • 3538 Words
    • 11 Pages

    The CIPD (2014) factsheet states that Employee Engagement is a concept that ‘is generally seen as an internal state of being – physical, mental and emotional – that brings together earlier concepts of work effort, organisational commitment, job satisfaction and ‘flow’ (or optimal experience)’. An engaged workforce willingly demonstrates discretionary effort within their roles; their goals and values reflect that of their employers/organisation; they express a passion for work, feel valued and that their work has meaning.…

    • 3538 Words
    • 11 Pages
    Powerful Essays
  • Good Essays

    There is a complex and detailed body of academic literature that explores the development of the concept of employee engagement over the past 10 – 15 years. This literature suggests it is more than staff satisfaction, builds on organisational citizenship behaviour and commitment to include intellectual, emotional and behaviour elements and describes the employee’s sense of identification, advocacy and pride and desire for the organisation to succeed10. Employee engagement is about the employee’s experience of work. It is about the combination of factors that make the individual feel involved and willing to behave in ways that go beyond the day to day minimum and to work towards the longer term objectives of the organisation. The following definition reflects the elements that staff and managers described as important to make it relevant and meaningful: reference to patients, process and outcomes, value and the two-way nature of the dialogue and…

    • 4579 Words
    • 19 Pages
    Good Essays
  • Satisfactory Essays

    Employee Engagement – Ensuring that the way employees emotionally relate to their work, colleagues and organisation is positive and understood.…

    • 323 Words
    • 2 Pages
    Satisfactory Essays
  • Best Essays

    5eeg Summative Assessment

    • 4237 Words
    • 17 Pages

    employee engagement. Kahn (1990) defines employee engagement as “the harnessing of organisation members’ selves to their work roles; in engagement, people employ and express themselves physically, cognitively, and emotionally during role performances”. The cognitive aspect of employee engagement concerns employees’ beliefs about the organisation, its leaders and working conditions. The emotional aspect concerns how employees feel about each of those three factors and whether they have positive or negative attitudes toward the organisation and its leaders. The physical aspect of employee engagement concerns the physical energies exerted by individuals to accomplish their roles. Thus, according to Kahn (1990), engagement means to be psychologically as well as physically present when occupying and performing an…

    • 4237 Words
    • 17 Pages
    Best Essays
  • Good Essays

    Customer and Hr

    • 1800 Words
    • 8 Pages

    Employee and engagement: To ensure the emotional connection between the employee, colleagues and managers is understood and to assist with any issues that may arise for both employees and managers.…

    • 1800 Words
    • 8 Pages
    Good Essays
  • Good Essays

    Those characterized as Generation Y, are typically the children of the Baby Boomers. Similarly to the Baby Busters, people born during the Generation Y time frame had faced many difficulties when entering the workforce, and obtaining materialistic success. A new social trend had formed due to this generation of people. "Devoting time to environmental and charitable causes," (p11) became the main focus of Generation Y, as well as being more conscientious of how their personal money was spent. According to the article Unlocking Trust Issues Between Generations, Generation Y adults tend to be more outgoing and willing to build new friendships and social networks. These personal characteristics may have been brought upon, because the Y generation had never focused on personal success, but rather the betterment of society, and enriching themselves through love and non-materialistic…

    • 831 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    According to the CIPD

    • 2696 Words
    • 7 Pages

    According to the factsheet, (CIPD, 2014) employee engagement have is becoming more and more popular in contemporary management practices over the last decade. The state of which is mostly intrinsic to the person psychologically speaking and physical. Commitment, job satisfaction and flow of work are the key factors that are emphasized within employee engagement. It 's also partly to do with how much extra effort that a member of employee is willing to put into their work. The key difference between traditional motivational train of thought is that whilst they are relatively individual based such as Maslow and Herzberg, which employee engagement is more collective minded by comparison.…

    • 2696 Words
    • 7 Pages
    Powerful Essays
  • Powerful Essays

    Andy Headworth. (2007, December 07). Ten differences between Generation X and Generation Y Employees [Msg 1]. Message posted to Sirona Says To infinite recruitment and beyond electronic mailing list, archived at http:/ / blog.sironaconsulting.com/ sironasays/ 2007/ 12/ our-futurex-ver.html…

    • 2795 Words
    • 12 Pages
    Powerful Essays
  • Good Essays

    What has to happen for us to realize we should use the right of our second amendment? Over the past few years we have been faced with many tragic events; these include bombings, attacks, and shootings. I think one of the problems that continue to grow rapidly is school shootings. In 2015 there have been more than 45 school shootings. This has left schools with a tragic event they will always be haunted with. In order to protect the school, teachers should have the right to carry a pistol on campus to make it a safer place for students, faculty, and staff. No matter how prepared you are it can still happen, and being armed could bring down risk of school shootings or protect more people during one.…

    • 1018 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    Employee Engagement

    • 1938 Words
    • 8 Pages

    Employee engagement is the emotional commitment an employee shows for the organization and its goals (Kruse 2012). It can also be defined as the act of an employee being involved in, enthusiastic about and satisfied with his or her work (Seijts et al.., 2006). An engaged employee is one who actually cares and is passionate about his job and company goals. He or she does not work just to get a paycheck rather they work to ensure the organization’s goals are met.…

    • 1938 Words
    • 8 Pages
    Powerful Essays
  • Satisfactory Essays

    MHR 405

    • 358 Words
    • 2 Pages

    Although is definition is still being debated, employee engagement is defined as an individual’s emotional and cognitive (rational) motivation, particularly a focused, intense, persistent, and purposive effort toward work-related goals…

    • 358 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Generation Y consists of approximately 80 million workers in North America. They were born between 1981 and 1999. These are the newest individuals to enter the workforce. They generally celebrate diversity; they’re optimistic, inventive and individualistic. They like to rewrite the rules, and generally enjoy a pleasurable lifestyle. Gen Yers do not see the relevance of most institutions. They are masters of technology, mainly because they have grown up in a world with the Internet and…

    • 1526 Words
    • 7 Pages
    Good Essays
  • Good Essays

    Cations and Anions

    • 609 Words
    • 3 Pages

    prepared by alex teoh / Update: 29 Dec 2004-2205 h / 1st pub: 7 Sep 2001 @ CHIJ-St Joseph’s Convent…

    • 609 Words
    • 3 Pages
    Good Essays