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Chapter 09
Improving Job Performance with Goals, Feedback, Rewards, and Positive Reinforcement

True / False Questions

1. Performance management is an organization wide system whereby managers integrate the activities of goal setting, monitoring and evaluating, providing feedback and coaching, and rewarding employees on a continuous basis.
True False

3. The performance improvement cycle involves goal setting, persistent effort, and rewards and positive reinforcement.
True False

5. The purpose of a learning goal is to accomplish a specific end-result.
True False 7. Management by objectives is a management system that incorporates the principles of equity theory.
True False

9. Goals should be stated in vague terms.
True False

11. Goals should be impossible, to increase employee motivation.
True False

13. Goals should have dates for completion.
True False

15. Training is often required to help employees achieve his or her goals.
True False

17. "We truly appreciate your hard work!" is an example of objective feedback.
True False

19. Feedback serves a motivational role when it serves as a reward or promises a reward.
True False

21. Personality characteristics, needs, and goals influence one's openness to feedback.
True False

23. Research indicates that high self-monitors are more likely to seek feedback than low self-monitors.
True False

25. Feedback with a negative sign always has a negative impact on motivation.
True False

27. Managers who have proven untrustworthy and not credible have a hard time improving job performance through feedback.
True False

29. Managers should remember to give plenty of feedback when the final results are accomplished, but not for the incremental improvement steps along the way.
True False

31. Types of rewards, distribution criteria, and desired outcomes are all components in the