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Service Request SR-rm-022, Part 1

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Service Request SR-rm-022, Part 1
Service Request SR-rm-022, Part 1
August 25, 2014
BSA/375

The COO of Riordan Manufacturing, Hugh McCauley, wants to combine the current assortment of tools in use into a single integrated application. Riordan
Manufacturing wants to take advantage of the most sophisticated, state-of-the art information systems technology that already exists in the human resources department (Riordan Manufacturing, 2006).

In the development phase, it is important for one to gather information from various sources to ensure the project efficiently performs its preferred job.
To begin the information-gathering process, one will need to meet with the key management personnel, IT staff, and users to talk about what tasks are involved.
Through this collaboration, the developers will be allowed to ask questions, as well as invite comments, ideas and acknowledge concerns. This collaboration will help to brainstorm and to comprehend better what the corporation needs to do to improve the overall process.

Another method that will be used to gather information for this project is conducting interviews. By interviewing selected individuals, it would help to figure out what works best for the company and what can be done to improve the human resources department in the future. After all the information is collected, documented, and studied, then the design phase can begin.

The design method that would be used for Riordan Manufacturing would involve the use of Joint Application Development (JAD). Joint application design

(JAD) is a process used in the prototyping life cycle area of the Dynamic Systems
Development Method (DSDM) to collect business requirements while developing new information systems for the company. "The JAD process also includes approaches for enhancing user participation, expediting the development, and improving the quality of specifications." It consists of a



References: http://en.wikipedia.org/wiki/Joint_application_design Riordan Manufacturing (2006). Riordan Intranet. Retrieved August 26, 2014 from http://ecampus.phoenix.edu/secure/aapd/cist/libraries/IT Service Requests.htm Bicara, Bedes (2009). Bicara Property. Retrieved August 26, 2014 from http://bicaraproperty.wordpress.com/2009/08/19/scope-of-feasibility-analysis Business Requirements (2006). Retrieved August 26, 2014 from http://www.slideshare.net/Timothy212/business-requirements-document-brd

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