SHC 51 F/602/2335: Use and develop system that promote communication
SHC 51 F/602/2335: Use and develop system that promote communication
On a daily basis within my current role I maintain a high level of communication in various ways with residents and their families, medical practitioners, colleagues internal staff, other professionals, and external agencies e.t.c. The ability to communicate effectively breaks barrier, it enhances learning and accomplishes goals.
My level of communication within my current role is of extreme importance with regards to the individuals who are at the heart of all communication of the establishment. I ensure that whatever the form of communication, be it written, electronic, organisational, promotional, verbal, non-verbal, confidentiality is maintained at all times. Effective communication is what enables all the different departments to work well within an organisation including liaising with external agencies and individuals such as the CQC, Social Services, and health professionals,
In my current role I ensure that all forms of communication is clear and precise, that it has a purpose, it could be to inform, to instruct, to convince or to serve some other purpose. Communication is said to be successful when the desired objective is attained. In my current role I sometimes use body language as I do with words with some individuals this could be facial expressions, eye contact, movement of arms, hands and legs or focus my eyes on the individual but without intimidating the individual. I communicate in ways that respect the individuals ' and key people 's rights and concerns, using individuals ' preferred method of communication and languages, for example when I am dealing with individual with hearing or sight impairments I ensure my communication is clear and not lengthy. I ensure that I come as close to them as possible without evading their personal space and that they can see my face, I speak slowly and clearly and speak to them in a way that i would like to be spoken to myself.
On a daily basis within my current role I maintain a high level of communication in various ways with residents and their families, medical practitioners, colleagues internal staff, other professionals, and external agencies e.t.c. The ability to communicate effectively breaks barrier, it enhances learning and accomplishes goals.
My level of communication within my current role is of extreme importance with regards to the individuals who are at the heart of all communication of the establishment. I ensure that whatever the form of communication, be it written, electronic, organisational, promotional, verbal, non-verbal, confidentiality is maintained at all times. Effective communication is what enables all the different departments to work well within an organisation including liaising with external agencies and individuals such as the CQC, Social Services, and health professionals,
In my current role I ensure that all forms of communication is clear and precise, that it has a purpose, it could be to inform, to instruct, to convince or to serve some other purpose. Communication is said to be successful when the desired objective is attained. In my current role I sometimes use body language as I do with words with some individuals this could be facial expressions, eye contact, movement of arms, hands and legs or focus my eyes on the individual but without intimidating the individual. I communicate in ways that respect the individuals ' and key people 's rights and concerns, using individuals ' preferred method of communication and languages, for example when I am dealing with individual with hearing or sight impairments I ensure my communication is clear and not lengthy. I ensure that I come as close to them as possible without evading their personal space and that they can see my face, I speak slowly and clearly and speak to them in a way that i would like to be spoken to myself.
References: from: Leadership and Management in Health and social care level 5 By: Alix Walton and Ms Jo Kibbin