Sherman Computer Repair New Direction
Sherman Computer Repair New Direction
John Ziruolo
MMPBL/550
April 21, 2012
Dr. James Burrescia
Sherman Computer Repair New Direction
Sherman Computer Repair is a small company with the potential to establish itself as an innovative organization. “Innovation is the process by which organizations use their resources and competences to develop new or improved goods and services or to develop new production and operating systems so that they can better respond to the needs of their customers,” (Jones, 2004). To transform their organizational structure to one that is successful and innovative, Sherman Computer Repair should re-evaluate their organizational design and restructure the company that encourages innovation through enhanced processes, better services and up-to-date technologies. This paper will discuss the current organizational structure design and the external environment of Sherman Computer Repair. This paper will also discuss the company’s current and required talents and existing barriers that prevent them from changing into a successful and innovative organization.
Sherman Computer Repair Organizational Design
The three locations that Sherman Computer Repair has consist of a manager, receptionist, and three technicians. Sherman Computer repair also has 12 additional technicians assigned for in-home computer services. Their current organization design incorporates a functional design organizational structure. “ Functional structure consists of units or departmental groups identified by specialty, such as engineering, development, marketing, finance, sales or human resources that are controlled from the top level of management,” (The Functional Structure Of An Organization, n.d.). As with other types of design structures, functional design structures do have advantages and disadvantages. Advantages include a clearly defined chain of command, expedited decision-making, and departmental knowledge within each group while disadvantages can
John Ziruolo
MMPBL/550
April 21, 2012
Dr. James Burrescia
Sherman Computer Repair New Direction
Sherman Computer Repair is a small company with the potential to establish itself as an innovative organization. “Innovation is the process by which organizations use their resources and competences to develop new or improved goods and services or to develop new production and operating systems so that they can better respond to the needs of their customers,” (Jones, 2004). To transform their organizational structure to one that is successful and innovative, Sherman Computer Repair should re-evaluate their organizational design and restructure the company that encourages innovation through enhanced processes, better services and up-to-date technologies. This paper will discuss the current organizational structure design and the external environment of Sherman Computer Repair. This paper will also discuss the company’s current and required talents and existing barriers that prevent them from changing into a successful and innovative organization.
Sherman Computer Repair Organizational Design
The three locations that Sherman Computer Repair has consist of a manager, receptionist, and three technicians. Sherman Computer repair also has 12 additional technicians assigned for in-home computer services. Their current organization design incorporates a functional design organizational structure. “ Functional structure consists of units or departmental groups identified by specialty, such as engineering, development, marketing, finance, sales or human resources that are controlled from the top level of management,” (The Functional Structure Of An Organization, n.d.). As with other types of design structures, functional design structures do have advantages and disadvantages. Advantages include a clearly defined chain of command, expedited decision-making, and departmental knowledge within each group while disadvantages can
References: Ashkenas, Ulrich, Jick, and Kerry (2002). The Boundaryless Organization,2ed. Retrieved from https://ecampus.phoenix.edu/content/eBookLibrary2/content/eReader.aspx Davila, T., Epstein, M.J., & Shelton, R. (2006). Mapping Innovation: What is Innovation and how do you Leverage it? Jones, G.R. (2004). Organizational Theory, Design and Change. Retrieved from https://ecampus.phoenix.edu/content/eBookLibrary2/content/eReader.aspx Participation: Decision Making and Employee Ownership University of Phoenix (2012). Human Relations and Organizational Behavior. Organization structure, synergetic solutions Scenario