The 10 Rules of Management Conflict

The 10 Rules of Management Conflict

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The other day I was interviewed for a story entitled "Conan O'Brien is living the ultimate employee fantasy." In venting his frustrations with NBC's management, Conan achieved personal satisfaction, high ratings, and $40 million to go away.

Sure, he burned some bridges. But look at it this way: NBC screwed him and he vented. That's a wash in my book. All in all, I'd say he made out okay.

But the whole incident got me thinking: we hear loads about bosses who are jerks, but what about employees who are jerks? What about public displays of vehement disagreement bordering on insubordination? I mean, when and how is it okay to disagree with the boss? Is it always okay to speak your mind? Is it ever a good idea to disparage your management, as Conan did?

To answer these and other thorny questions, I've come up with a set of rules. If you're angry at your boss or disagree with management and feel the need to speak up, ignore this list at your peril:
Tobak's 10 Rules of Management Conflict
1. Stay calm. Never react in anger or blow your stack. If you're so POd that you can't trust yourself to be calm, then go away and come back when you can. The workplace is no place for that kind of behavior, period.
2. Attack the problem, not the person. When you criticize or attack someone personally, you risk burning a bridge. Focus on the real issues at hand. You know, what the company actually pays you to do.
3. Be open and honest. The second you grit your teeth, cross your arms, and close your mind, you give in to stubborn childish behavior. But if you remain open and keep your wits about you, you'll manage to do the right thing in a tough situation.
4. Don't lose perspective. Try to remember that you're being paid to do a job, not to fight a war. The workplace is about business. You know, customers, products, that sort of thing. It's not about you ... or him.
5. Try to be empathetic. Put yourself in her shoes and try to understand her perspective. If you can't or you're not sure what it is, then ask; you're assumptions may be wrong. If she does the same, next thing you know, you have detente.
6. Take the high road. That doesn't mean be quiet when something needs to be said. It means say it at a time and place and in a manner that's reasonable and respectful of all present. If you kick yourself afterwards, then you probably didn't do it right.
7. Have faith in yourself. The workplace is no place for yes-men. You were hired for a reason, and it's not to blindly march along with the pack. If that's what management wants, you work for a crappy company.
8. Don't go at it in public. If you do, be prepared to apologize in public and, worst case, be fired for insubordination. Accomplished managers and executives really do not like to be publicly eviscerated. Would you?
9. Then let them have it. As long as you follow the preceding eight rules, then it's okay to go for it. Just try to be civilized.
10. Disagree and commit. This comes from Andy Grove's Intel. Keeping your mouth shut when you disagree isn't being a good soldier. But disagreeing, losing the fight, and committing to help the winning plan succeed, now that's being a good soldier.
Following these rules will do wonders for your management career. Who knows; maybe you can be the next Andy Grove.

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