The Fundamental Principles of Tqm
LITERATURE REVIEW a) The Fundamental Principles of TQM (Improvements and Development In the Public Service – Report by Tan Sri Dato’ Seri Ahmad Sarji Bin Abdul Hamid, Chief Secretary To The Government).
Government departments can practice TQM successfully if they have a conducive work environment. The conducive environment will foster the development of a quality culture which will then become a way of life in the organization. To create such an environment, Government departments must emphasize the seven management principles: 1. support from the top management 2. having a long-term strategic plan on quality 3. customer focus 4. providing training and recognition 5. enhancing teamwork 6. establishing performance measurement 7. emphasizing quality assurance
b) Implementation of TQM In The Ministry of Defence (Improvements and Development In the Public Service – Report by Tan Sri Dato’ Seri Ahmad Sarji Bin Abdul Hamid, Chief Secretary To The Government).
1. The Ministry of Defence (MINDEF) has show its commitment in implementing TQM. TQM is viewed as an important management approach to achieve organizational excellence. 2. The TQM movement is based on the QUEST (Quality and Excellence Through Strategic Thinking) philosophy which is a pursuit for continuous improvement of oneself, family, society, organization and country. 3. The TQM mission of MINDEF is to make the Malaysian Armed Forces into an excellent modern fighting force, thereby contributing towards national and regional peace and prosperity. Its intention is to deter war but if war is inevitable, then victory must be assured. 4. The implementation of TQM in MINDEF is initiated by a TQM Council. The Council is chaired by the Hon. Minister of Defence with its members consisting of several high ranking officers of MINDEF. 5. Briefly, the TQM Council is responsible
Government departments can practice TQM successfully if they have a conducive work environment. The conducive environment will foster the development of a quality culture which will then become a way of life in the organization. To create such an environment, Government departments must emphasize the seven management principles: 1. support from the top management 2. having a long-term strategic plan on quality 3. customer focus 4. providing training and recognition 5. enhancing teamwork 6. establishing performance measurement 7. emphasizing quality assurance
b) Implementation of TQM In The Ministry of Defence (Improvements and Development In the Public Service – Report by Tan Sri Dato’ Seri Ahmad Sarji Bin Abdul Hamid, Chief Secretary To The Government).
1. The Ministry of Defence (MINDEF) has show its commitment in implementing TQM. TQM is viewed as an important management approach to achieve organizational excellence. 2. The TQM movement is based on the QUEST (Quality and Excellence Through Strategic Thinking) philosophy which is a pursuit for continuous improvement of oneself, family, society, organization and country. 3. The TQM mission of MINDEF is to make the Malaysian Armed Forces into an excellent modern fighting force, thereby contributing towards national and regional peace and prosperity. Its intention is to deter war but if war is inevitable, then victory must be assured. 4. The implementation of TQM in MINDEF is initiated by a TQM Council. The Council is chaired by the Hon. Minister of Defence with its members consisting of several high ranking officers of MINDEF. 5. Briefly, the TQM Council is responsible
References: Seminar on Comparative Public Sector Reform, Canberra, 1994. Government: Administrative Structures and Reforms (London, Commonwealth Secretariat, 1992), pp Report by the Chief Secretary to the Government, "Improvements and developments in the public service for the year 1992", 1993. Raul P. de Guzman and Mila A. Reforma, eds., Administrative Reform: Towards Promoting Productivity in Bureaucratic Performance, (Manila, EROPA,1992). Doyle NF. (1994) Customer Satisfaction and The Internal Market: Marketing Our Customers to Our Employees. J Mark Pract Appl Mark Sci Inc. p85-93. The Twelve Pillars: Inculcation of Administrative Ethics, Norms and Values (Kuala Lumpur, National Training Institute, 1993). Citra Karya: Philosophy, Values and Ethics in the Public Sector (Kuala Lumpur, Percetakan National Malaysia, 1994).