The Quality Management Theory with an Emphasis on Kaizen and Efqm
The Quality Management Theory with an emphasis on Kaizen and EFQM
Susan Baer
Liberty University Online
Abstract
The intent of this literature review is to research the theory of quality management with an emphasis on the use of kaizen and the European Quality Management Model (EFQM).
Through the use of scholarly articles based on research within the field of quality management in both the domestic and global business arenas, the reader will understand the history and significance of the use of QM and the impact the theory is showing in businesses today and for the future.
Kaizen, implemented after World War II, is a Japanese practice focusing on continual improvement. EFQM, a practice based on the EFQM Excellence Model, was initiated in Europe as a compilation of the best quality management practices in use. Both of these applications contribute to the advancement of the theory of quality management as tools to increase productivity, quality, and consistency, and to afford organizations a competitive position in the marketplace.
Keywords: consistency, improvement, leadership, management, people, quality
The Quality Management Theory with an emphasis on Kaizen and EFQM
Introduction
Quality management is the achievement of good quality combined with an assurance that a business organization is achieving consistency in production. Quality control was introduced in the 1920’s to detect and fix production line problems. Statistical theory was the applied tool; the focus has “since widened from quality of products to quality of all issues within an organization” (“History of quality,” n.d.).
The beginnings of quality management
Dr. Walter Shewhart developed the first schematic and statistical control charts as a way to control processes to eliminate defective products. While his idea has undergone changes to the basic chart, it remains the basis of statistical process control in industries today (Fisher & Nair, 2009, pp. 3-4).
Joseph M.
Susan Baer
Liberty University Online
Abstract
The intent of this literature review is to research the theory of quality management with an emphasis on the use of kaizen and the European Quality Management Model (EFQM).
Through the use of scholarly articles based on research within the field of quality management in both the domestic and global business arenas, the reader will understand the history and significance of the use of QM and the impact the theory is showing in businesses today and for the future.
Kaizen, implemented after World War II, is a Japanese practice focusing on continual improvement. EFQM, a practice based on the EFQM Excellence Model, was initiated in Europe as a compilation of the best quality management practices in use. Both of these applications contribute to the advancement of the theory of quality management as tools to increase productivity, quality, and consistency, and to afford organizations a competitive position in the marketplace.
Keywords: consistency, improvement, leadership, management, people, quality
The Quality Management Theory with an emphasis on Kaizen and EFQM
Introduction
Quality management is the achievement of good quality combined with an assurance that a business organization is achieving consistency in production. Quality control was introduced in the 1920’s to detect and fix production line problems. Statistical theory was the applied tool; the focus has “since widened from quality of products to quality of all issues within an organization” (“History of quality,” n.d.).
The beginnings of quality management
Dr. Walter Shewhart developed the first schematic and statistical control charts as a way to control processes to eliminate defective products. While his idea has undergone changes to the basic chart, it remains the basis of statistical process control in industries today (Fisher & Nair, 2009, pp. 3-4).
Joseph M.
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