The Role of Communication and Interpersonal Interaction in a Health and Social Care setting
The Role of Communication and Interpersonal Interaction in Health and Social Care
Effective communication is the sending of information through verbal or non-verbal means that has not broken down at any of the key points of communication. The key points of communication are as follows:
1. Information is sent
2. Information is received through one or more of the five senses
3. Information is interpreted and understood
4. Information is returned
5. Information is received
6. Information is interpreted and understood
If there is a breakdown in any of these six steps, communication is considered ineffective as some information wasn’t given or understood.
There are only four core types of communication however: Listening, speaking, reading and writing. Some disabilities prevent people from experiencing some of these. This is why we need other ways of communicating effectively.
There is a range of techniques used to communicate, both verbal and non-verbal. Some examples include:
One to one verbal communication – An example of this is simply a conversation between you and a friend.
Group communication – This is similar to the above but it is done with multiple people but there are small differences in the interpretation of information that make it unique.
Writing – An example of this would be a letter to a friend.
Texting
Braille – This is a type of tactile writing that consists of raised dots on a page that form words using code
Body language – Everything from shrugging your shoulders to eye contact (or lack thereof)
Sign language- A type of communication developed by the hearing impaired using gestures and hand signals to communicate
Non-verbal communication
Not all communication is speech and writing. Body language takes a surprising large part of how we relay information. 70 – 80% of our communication is body language if you haven’t heard that fact already. So it’s rather important to get it right.
Eye contact is one factor in body language; too much or too
Effective communication is the sending of information through verbal or non-verbal means that has not broken down at any of the key points of communication. The key points of communication are as follows:
1. Information is sent
2. Information is received through one or more of the five senses
3. Information is interpreted and understood
4. Information is returned
5. Information is received
6. Information is interpreted and understood
If there is a breakdown in any of these six steps, communication is considered ineffective as some information wasn’t given or understood.
There are only four core types of communication however: Listening, speaking, reading and writing. Some disabilities prevent people from experiencing some of these. This is why we need other ways of communicating effectively.
There is a range of techniques used to communicate, both verbal and non-verbal. Some examples include:
One to one verbal communication – An example of this is simply a conversation between you and a friend.
Group communication – This is similar to the above but it is done with multiple people but there are small differences in the interpretation of information that make it unique.
Writing – An example of this would be a letter to a friend.
Texting
Braille – This is a type of tactile writing that consists of raised dots on a page that form words using code
Body language – Everything from shrugging your shoulders to eye contact (or lack thereof)
Sign language- A type of communication developed by the hearing impaired using gestures and hand signals to communicate
Non-verbal communication
Not all communication is speech and writing. Body language takes a surprising large part of how we relay information. 70 – 80% of our communication is body language if you haven’t heard that fact already. So it’s rather important to get it right.
Eye contact is one factor in body language; too much or too