Unit 27: Managing Quality In Health And Social Care

Qualification
Unit number and title
HND Health and Social Care Management
Unit 27:Managing Quality in Health and Social Care
Student name and group number
Assessor name
Millicent Wallace
P100982
Group 21/22

: Lalchand Luhana

Date issued
Completion date
Submitted on
27th January 2015

April 11

Assignment title
Managing Quality in Health and Social Care

Learning Outcome
Assessment Criteria
In this assessment you will have the opportunity to present evidence that shows you are able to:
Task no.
Evidence
(Page no)

LO1
1.1
Explain perspectives that stakeholders in health and social care have regarding quality
1
3

1.2
Analyse the role of external agencies in setting standards
1
4-5

1.3
Assess the impact of poor service quality on health
According to the online Oxford dictionary (2015) quality is the standard of which something or someone is measured against other similar kinds. Quality is a degree of excellent it’s the product or services as conformance to degree of customer satisfaction (Charter Quality Institute CQI 2015). According to the free online dictionary (2015) Quality management in health and social care organisation is any evaluation of services provided and the results achieve as compared with accepted standard. According to the Department of Health, Social and Public Safety (2006) to implement quality care in health and social care, standard, legislation, guidance, policies, charters and rights of expression in a careful base are needed to measure against. It means the service user needs, safety, choice, respect and they need feeling of confidence, maintenance of nutritional requirements to be met. According to the Cambridge online dictionary (2015) stakeholders are a person or a group of people, which can be internal or external which includes employees, customer or citizen who is involved with an organization, society etc. And have responsibilities toward its interest and success.
1.1 Explain perspectives that stakeholders in health and social care have
Other service user and relative from other wards had different views of quality for example, lack of privacy and dignity was not maintained and food was seen leaving without supporting the patient who was unable to feed themselves. CQC perspective on quality services is to ensure that all the standards are met among all health care providers. According to the report of CQC some standards had been met at the RUH, for example patient’s privacy and dignity were respected on some wards and action plans and reviews was completed however on other wards poor standards was identified. CQC implemented action plans that need to improve the quality that means safeguarding the patient wellbeing, rights and protecting them from abuse and neglect. According to the CQC report (2013) the expectations of the charge nurse were to provide leadership that enables support of other groups and the service user. That would enable collaborative work force in supporting the patient with the service they needed. According to (CQC 2014) quality and safety is underpinned and influence of the quality of the leadership and culture that leadership creates within an organisation. In RUH the perspective of the staff some care was seen as good whilst others was very poor an example of poor care,