unit 524 QCF level 5
QCF Level 5
Unit 524
1. Understand the principles of change management in health and social care settings.
1.1 Tutur2u.net believes there are four key features of change management:
Change is the result of dissatisfaction with present strategies
It is essential to develop a vision for a better alternative
Management have to develop strategies to implement change
There will be resistance to change
There are internal and external factors that drive change:
Internal forces could be:
Desire to increase profitability
Reorganisation to increase efficiency
Conflict between departments
To change organisational culture
External forces could be:
Customer demand
Competition
Cost of inputs
Legislation & taxes
Political
Ethics & social values
Technological change
1.2 &1.3 KOTTER MODEL
Dr John Kotter has written a change model:”The 8 step process for leading change”. Kotter believes there are 8 stages that must be completed: Step 1: Establishing a Sense of Urgency: Help others see the need for change and they will be convinced of the importance of acting immediately.
Step 2: Creating the Guiding Coalition: Assemble a group with enough power to lead the change effort, and encourage the group to work as a team.
Step 3: Developing a Change Vision: Create a vision to help direct the change effort, and develop strategies for achieving that vision.
Step 4: Communicating the Vision for Buy-in: Make sure as many as possible understand and accept the vision and the strategy.
Step 5: Empowering Broad-based Action: Remove obstacles to change, change systems or structures that seriously undermine the vision, and encourage risk-taking and non traditional ideas, activities, and actions.
Step 6: Generating Short-term Wins: Plan for achievements that can easily be made visible, follow-through with those achievements and recognize and reward employees who were involved.
Step 7: Never Letting Up: Use increased credibility to change systems, structures, and policies that don't
Unit 524
1. Understand the principles of change management in health and social care settings.
1.1 Tutur2u.net believes there are four key features of change management:
Change is the result of dissatisfaction with present strategies
It is essential to develop a vision for a better alternative
Management have to develop strategies to implement change
There will be resistance to change
There are internal and external factors that drive change:
Internal forces could be:
Desire to increase profitability
Reorganisation to increase efficiency
Conflict between departments
To change organisational culture
External forces could be:
Customer demand
Competition
Cost of inputs
Legislation & taxes
Political
Ethics & social values
Technological change
1.2 &1.3 KOTTER MODEL
Dr John Kotter has written a change model:”The 8 step process for leading change”. Kotter believes there are 8 stages that must be completed: Step 1: Establishing a Sense of Urgency: Help others see the need for change and they will be convinced of the importance of acting immediately.
Step 2: Creating the Guiding Coalition: Assemble a group with enough power to lead the change effort, and encourage the group to work as a team.
Step 3: Developing a Change Vision: Create a vision to help direct the change effort, and develop strategies for achieving that vision.
Step 4: Communicating the Vision for Buy-in: Make sure as many as possible understand and accept the vision and the strategy.
Step 5: Empowering Broad-based Action: Remove obstacles to change, change systems or structures that seriously undermine the vision, and encourage risk-taking and non traditional ideas, activities, and actions.
Step 6: Generating Short-term Wins: Plan for achievements that can easily be made visible, follow-through with those achievements and recognize and reward employees who were involved.
Step 7: Never Letting Up: Use increased credibility to change systems, structures, and policies that don't